Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Geelong Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!

This position is a Part Time job-share position, suiting someone looking to work a 5 day, 38 hour fortnight.

We would expect that both employees could cover for each other in the case of leave or other absence, so the successful applicant must still be flexible to work 5 days a week even though that will not be needed very often.

Saturday mornings may also be required during our busy periods .

For example (8hrs per day);

CEE1 would work Mon, Tue, Wed on Week 1 and Thu, Fri Week 2, with

CEE2 working Thu, Fri , on Week 1 and Mon,Tue, Wed on Week 2.

Pay: $31.99ph + Super

About the Role:

Face to Face customer service

Greeting customers and visitors at reception with a positive, helpful attitude.

Ensuring our customers have the best experience within the Branch

Answering customer inquiries via telephone, email, and in-person.

Provide support to the manager and the running of daily operations

Effectively keeping customers updated on delivery lead times

Undertake repair inspections on vehicles

Explore customer needs and educate on our full scope of services

Issue invoices and raise job authorities as required

Scheduling repair bookings

Source suitable resolutions to customer concerns and follow up customer queries

About You:

Professional communication and presentation skills

Excellent and clear verbal and written communication skills

Own transport (highly regarded)

Ability to resolve issues and create solutions for customers

Support the Service Centre manager with administrative tasks

Ability to work in fast paced workplace

Excellent time management and prioritisation skills

Comfortable with Vehicle Accessory sales

Intermediate to Advanced Microsoft Office skills

Benefits:

Supportive and collaborative team environment

Growth and development opportunities

Ongoing Reward and Recognition programs

Must have Full Australian Workrights!

Build a career with O'Brien® and Apply now!

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.