Customer Contact Officer
Faults & Emergency (Part-Time, Shift Work)
Hybrid – Onsite training, with ongoing flexibility | 12-month contract

Are you a customer service professional who thrives in fast-paced environments and is comfortable working afternoon, evening and weekend shifts? Join a values-driven organisation delivering essential services to the community — where your work has a real impact every day.

About the Role
We are currently seeking multiple Customer Contact Officers to join a high-performing Faults & Emergency team. These part-time temporary positions are ideal for individuals with strong availability and a proactive, solutions-focused mindset.

You will play a key role in responding to customer enquiries, triaging faults, and supporting service continuity — especially during critical after-hours periods.

Contract duration: 12 months
Start date: Monday, 21 July 2025
Shifts: Wednesday to Sunday (including public holidays), between 1:00 pm – 10:00 pm
Minimum weekly hours: 20 hours (with the potential for additional hours)
Rates: Shift worker penalty rates apply

Key Responsibilities

• Deliver excellent customer service via phone, email and web channels
• Log and prioritise fault jobs, ensuring timely dispatch to field contractors
• Monitor alarms and escalate critical issues as required
• Provide after-hours support to business clients
• Communicate proactively with customers impacted by service interruptions
• Support across other enquiry types, including customer accounts, as needed

Training & OnboardingTraining commitment:
A full-time, in-office training period of 4 weeks (Monday to Friday, 9:00 am – 5:00 pm) from the commencement date. Additional in-office training sessions may be required throughout the contract.

What We’re Looking For

• Proven experience delivering high-quality customer service in a fast-paced setting
• Strong attention to detail and effective problem-solving skills
• Intermediate computer literacy with the ability to navigate multiple systems at once
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively
• Flexibility and adaptability to changing priorities

Essential Requirements

• Availability to work across scheduled shifts and commit to the full training period
• Ability to undergo a National Police Check
• Willingness to provide two professional referees (recent direct managers or team leaders who can speak to your performance over at least a six-month period)

Work Environment
Hybrid work arrangements apply, with mandatory onsite attendance required for training, team meetings and events.

How to Apply
If you are a motivated and customer-focused professional who enjoys variety, teamwork, and the opportunity to support vital community services — we encourage you to apply. Submit your resume today to be considered.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.