This is a permanent part-time (3 days per week) position commencing Term 2, 2025

The Role

Canning College is seeking to appoint an efficient and knowledgeable Network Support Officer to join their friendly team.

The ideal applicant will demonstrate exceptional organisational and communication skills, along with an in-depth understanding of the Department of Education’s (DOE) Information and Communications Technology (ICT) policy. Ideally, they will have a clear understanding of Tier 1 and Tier 3 servers and maintenance, be self-motivated and model high standards of customer service.

The primary responsibility of the Network Support Officer is to maintain Canning College’s information technology (IT) network, ensuring optimal educational and administrative outcomes within the regulatory framework. This role involves offering technical advice to administration staff, implementing new systems based on research, and providing comprehensive technical support and training to all users, covering desktop and software applications.

The College utilises the DOE Standard Operating Environment (SOE4) and the Network Support Officer would liaise with DOE and utilise tools such as SSS and DAM to manage this environment. The College also has a number of Tier 3 virtual servers, and the Network Support Officer would need to maintain these and ensure the backup and security of data stored on the servers. Some College systems such as ClickView, Oliver and the college website are hosted externally, and the Network Support Officer would be responsible for liaising with providers to resolve issues with these systems.

The two main server environments used are Windows and Linux, with the following software being utilised:

My SQL

MS SQL

SharePoint

IIS

Apache

PaperCut

Clickview

Monitor WA

Safeguarding the integrity of educational and administrative data through the implementation and maintenance of data security strategies and collaborating with the Department of Education ICT Support and other support networks are integral components of this position.

The School

Canning College has been preparing students to achieve entry into Australia’s leading universities since 1982. As a specialist international education institution, it has established a strong reputation for providing local and overseas students with the personal and academic development and pathways required to succeed in tertiary studies.

In the five years from 2019, the College’s expert staff focused exclusively on providing pathway-to-university programs for international students. In 2024, while continuing Canning College’s focus on international students, the College reinstated the enrolment of local (domestic) students seeking entry to university primarily through WA Certificate of Education Australian Tertiary Admission Rank (ATAR) courses.

Flexible entry points into Canning College’s academic pathway programs allow international students to start studying in January, April and mid-year, which gives them the opportunity to enter university degree courses sooner. College staff are experienced in providing care, support and academic guidance to students to help them prepare better for the rigours of tertiary studies.

Canning College students pursue a wide range of degree courses including engineering, medicine, physiotherapy, education, law, pharmacy, nursing and computing.

The College operates for 51 weeks per year and has four distinct student intake periods.

Eligibility

To work with us, you must:

be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

obtain a valid Working With Children Check before you start; and

consent to a National Criminal History Check with the Department's Screening Unit.

Application Instructions

Please apply for this position if you meet the Eligibility Requirements.

Your application must include:

A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position

A four (4) page statement addressing the following selection criteria:

Demonstrated knowledge of network systems and platforms relevant to the operating environment.

Demonstrated analytical and problem-solving skills relevant to the operational maintenance of Information Technology networks.

Demonstrated organisational skills, including the ability to plan and implement data security procedures.

Demonstrated verbal, written and interpersonal communication skills, including the ability to maintain effective working relationships with both internal and external clients.

Demonstrated practical experience in developing and implementing user-training procedures.

Applications close 4.30pm (AWST), Wednesday 21st May 2025. Late applications will not be accepted.