Network Operations Support Officer
ASAP start – 12 month initial assignment - $462 per day (including super) – Parramatta location
Key Accountabilities:

• Provide first-level network support, assisting users with troubleshooting and resolving connectivity issues.
• Maintain and support Cisco VOIP phones and associated systems, including Call Manager, Contact Centre Express, Unity, and VCS.
• Conduct network monitoring and analysis, identifying and addressing potential performance concerns.
• Configure Cisco switches and routers to ensure optimal network functionality.
• Deliver technical assistance for audio/video conferencing solutions.
• Address Wi-Fi connectivity challenges across Cisco and Aruba infrastructure.
• Support advanced networking solutions, including Cisco ACI, SD-WAN, Cisco ISE, Catalyst Centre, and F5 Load Balancers.
• Provide technical guidance to Field Support teams and Engineers.
• Coordinate with vendors, including to resolve issues efficiently.
• Diagnose and troubleshoot Cisco hardware and firmware-related concerns.
• Identify cabling faults and coordinate repairs with approved cabling contractors.
• Implement standard setup procedures for network and ICT systems in alignment with SLAs, policies, and guidelines.
• Monitor network performance, assisting in the identification of faults and suggesting improvement strategies.

Selection criteria:

• Demonstrated experience in network support, including troubleshooting LAN/WAN connectivity issues and configuring network devices.
• Experience managing voice communication systems and supporting audio/video conferencing solutions.
• Ability to monitor network performance, analyse potential issues, and implement solutions to optimise reliability.
• Familiarity with Wi-Fi connectivity across various infrastructure platforms and expertise in network management solutions.
• Strong ability to liaise with vendors and service providers to resolve network-related issues efficiently.
• Experience diagnosing hardware and firmware problems, identifying cabling faults, and coordinating repairs with appropriate stakeholders.
• Ability to maintain technical documentation and contribute to process improvement for ICT support teams.
• Willingness to provide after-hours on-call support as part of a rotational roster and travel to remote sites when required.
• CNA or CCNP certifications is preferable but not mandatory.

Please note: you must be an Australian citizen or PR, or New Zealand citizen to be eligible for this role.

If you have the relevant skills and experience, please apply now with your up-to-date CV (in Word format)