Sales and Marketing Support

Among Equals
Paddington, NSW
A$65,000-$70,000 p/a
Sales → Sales Coordinators
Full-time
On-site

Posted 24 days ago


E-commerce and Product Management

Online Product Listings: Manage and update the online product catalog. Ensure product descriptions, pattern design, weaver details pricing, and images are accurate and consistent with the brand’s image.

Search and Merch: Ensure Product tagging, page merchandising, sorting and filtering along with keyword optimisation is current and accurate.

Photography: Capture high-quality product photos, including design details, weaver shots, size information, and lifestyle imagery.

Shopify Management: Ensure the e-commerce platform is consistently updated with fresh product images and content.

E-Commerce Optimisation: Working on ensuring the site and backend is working consistently and beneficially for the business - provide feedback and ways to enhance productivity and growth through this platform.

Customer Service and Sales

Front-facing Contact: Represent AE as the immediate, in-store point of contact. You should be knowledgeable about AE’s history, products, and mission.

Customer Relations: Provide exceptional service both online and in-store. Build rapport and ensure customer satisfaction by resolving complaints and following up on inquiries.

Communication: Reach out to customers via email or text to maintain engagement, share new products, and offer personalized updates.

Sales Target: Work towards weekly and monthly sales goals, offering constructive feedback on product requests, design ideas, and pricing strategies.

Database Management: Keep track of customer information, manage sales inquiries, and update records accordingly.

Support Wholesale Order and Deliveries: Oversee the wholesale packing and sending process. Ensure items are removed from the website once sold.

Assist with Shipments: Help arrange the domestic and international importing and exporting of deliveries

Support Showroom Sales: Assist in showroom sales for wholesale accounts where booked in. Including setting up of products based on previous sales and newness.

Invoicing: Execution of invoicing wholesale orders when complete

Administration: Management of eftpos, receipts, exchanges and gift vouchers in store and online

In-Store Merchandising and Stock Control

Product Display: Ensure that products, such as bags and adornments, are effectively merchandised and positioned in the store to reflect current trends.

Stock Management: Ensure stock is displayed properly, and maintain inventory levels by advising when low stock needs to be reordered.

Inventory Control: Oversee stock arrivals and track seasonal stock takes to keep inventory accurate.

Pricing Consistency: Ensure all tags are correct with weaver and price details

Brand Consistency: Keep POS materials fresh and aligned with the brand’s aesthetics.

Marketing

Social Media: Create engaging daily content for stories and assist in promoting products and sales. Capture high-quality photos, especially when notable individuals visit the store.

Email Marketing (EDM): Confirm with the Marketing team on subject and content to create and send weekly emails, ensuring content aligns with ongoing sales strategies and promotions.

In-Store Events: Organise and host monthly events to drive awareness, build customer loyalty, and increase sales.

Email Capture: Working on email marketing Flows to capture abandoned carts, to help deliver and drive more sales opportunities

Additional Skills & Requirements

Strong Communication Skills: You should be able to effectively communicate with both customers and the internal team to foster collaboration and deliver on sales targets.

Sales Strategy: Implement and suggest strategies that can help achieve sales goals, leveraging feedback and observations about customer preferences and product performance.

E-Commerce: Your sensibilities, experience and confidence match to manage the e-commerce platform

Must be: Adaptable, tech-savvy, with a focus on sales and brand building

Shopify: Basic understanding and willingness to learn

Mailchimp/ Klayvio: Basic understanding and willingness to learn


About Among Equals

Paddington, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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