E-commerce and Product Management

Online Product Listings: Manage and update the online product catalog. Ensure product descriptions, pattern design, weaver details pricing, and images are accurate and consistent with the brand’s image.

Search and Merch: Ensure Product tagging, page merchandising, sorting and filtering along with keyword optimisation is current and accurate.

Photography: Capture high-quality product photos, including design details, weaver shots, size information, and lifestyle imagery.

Shopify Management: Ensure the e-commerce platform is consistently updated with fresh product images and content.

E-Commerce Optimisation: Working on ensuring the site and backend is working consistently and beneficially for the business - provide feedback and ways to enhance productivity and growth through this platform.

Customer Service and Sales

Front-facing Contact: Represent AE as the immediate, in-store point of contact. You should be knowledgeable about AE’s history, products, and mission.

Customer Relations: Provide exceptional service both online and in-store. Build rapport and ensure customer satisfaction by resolving complaints and following up on inquiries.

Communication: Reach out to customers via email or text to maintain engagement, share new products, and offer personalized updates.

Sales Target: Work towards weekly and monthly sales goals, offering constructive feedback on product requests, design ideas, and pricing strategies.

Database Management: Keep track of customer information, manage sales inquiries, and update records accordingly.

Support Wholesale Order and Deliveries: Oversee the wholesale packing and sending process. Ensure items are removed from the website once sold.

Assist with Shipments: Help arrange the domestic and international importing and exporting of deliveries

Support Showroom Sales: Assist in showroom sales for wholesale accounts where booked in. Including setting up of products based on previous sales and newness.

Invoicing: Execution of invoicing wholesale orders when complete

Administration: Management of eftpos, receipts, exchanges and gift vouchers in store and online

In-Store Merchandising and Stock Control

Product Display: Ensure that products, such as bags and adornments, are effectively merchandised and positioned in the store to reflect current trends.

Stock Management: Ensure stock is displayed properly, and maintain inventory levels by advising when low stock needs to be reordered.

Inventory Control: Oversee stock arrivals and track seasonal stock takes to keep inventory accurate.

Pricing Consistency: Ensure all tags are correct with weaver and price details

Brand Consistency: Keep POS materials fresh and aligned with the brand’s aesthetics.

Marketing

Social Media: Create engaging daily content for stories and assist in promoting products and sales. Capture high-quality photos, especially when notable individuals visit the store.

Email Marketing (EDM): Confirm with the Marketing team on subject and content to create and send weekly emails, ensuring content aligns with ongoing sales strategies and promotions.

In-Store Events: Organise and host monthly events to drive awareness, build customer loyalty, and increase sales.

Email Capture: Working on email marketing Flows to capture abandoned carts, to help deliver and drive more sales opportunities

Additional Skills & Requirements

Strong Communication Skills: You should be able to effectively communicate with both customers and the internal team to foster collaboration and deliver on sales targets.

Sales Strategy: Implement and suggest strategies that can help achieve sales goals, leveraging feedback and observations about customer preferences and product performance.

E-Commerce: Your sensibilities, experience and confidence match to manage the e-commerce platform

Must be: Adaptable, tech-savvy, with a focus on sales and brand building

Shopify: Basic understanding and willingness to learn

Mailchimp/ Klayvio: Basic understanding and willingness to learn