JPS Lifts is a wholly owned South Australian company specialising in residential and commercial lift design, sales, installation, modernisation, and service. Established in 1996 and now with a team of 29 staff, JPS Lifts are known for their exceptionally high standards of lift reliability and customer service.

Reporting to the Service/Finance Manager, the role of Customer Service Administrator/Receptionist is pivotal for the smooth front office operations and providing exceptional customer service.

Key responsibilities will include:

• Manage multiple phone lines, answering all incoming phone calls for the Service, Sales and Installation departments
• Manage the business email inbox, postage and courier deliveries
• Liaise with Customers and Technicians to schedule & distribute service work orders in a timely manner (using multiple systems)
• Prepare and issue annual inspection certificates
• Data entry of accounts payable and receivable via MYOB
• Prepare/deposit business banking
• Invoicing for the Service Department
• Provide administration support to the Sales, Service and Installation teams
• Monitor and replenish office stationery/kitchen supplies

To be successful in this role you will have proven experience and skills in:

• Office administration
• Customer Service (service industries experience beneficial)
• Managing multiple phone lines
• Sound computer skills MS Word, Excel, Outlook and CRM's
• General financial transaction processing experience (Accounts Payable & Accounts Receivable) in accounting software (MYOB preferred

The ideal candidate has the ability to work autonomously and prioritise competing demands. They have proven experience in meeting time-critical deadlines and can manage multiple incoming calls whilst navigating several systems. They are confident, patient and have a friendly and pleasant phone manner. Renowned for easily providing efficient and exceptional customer service in a busy front office environment and a reliable support to their colleagues.

Join this welcoming team and successful SA business, where you will be an integral team member.

Click APPLY to submit your application, including a cover letter and resume (MS Word format). Confidential enquiries are welcome by contacting Michelle Forbes at McArthur on 08 8100 7000.