Looking for something a little bit different in the customer service space? Do you want to be part of something new for the community services sector?

SA Portable Long Service Leave (SAPLSL) is establishing a new state-based entity to work with both employers and employees, to administer portable long service leave entitlements for the South Australian community services industry.

SAPLSL are seeking dynamic and passionate Customer Service Officers to join their team. As a Customer Service Officer, you’ll be the first point of contact for workers and employers, providing clear and friendly guidance on their portable long service leave benefits. You’ll respond to enquiries via phone, email, and in person, ensuring every interaction is professional, informative, and helpful.

The role includes a wide range of functions including:

Answering customer enquiries and providing accurate information about portable long service leave.

Processing worker claims and employer return forms, and assisting with new registrations

Management of correspondence through maintaining records and ensuring compliance with policies

Working collaboratively with the team to improve customer service processes.

The Opportunity

Excellent professional development opportunities to support your career

City fringe office location, close to shops and lunch spots

Flexible work conditions available. Start a conversation to let us know what works for you

Full-time (Part time optional)

About You:

You are friendly, helpful and professional, and are passionate about delivering great customer service. Your ability to communicate effectively and apply attention to detail when processing applications for leave, combined with an understanding of the community services sector, will set you up for success in this role.

We’re looking for someone with:

Experience in customer service and administration roles, including data entering and processing.

Effective interpersonal skills and the ability to engage with a diverse range of people.

Demonstrated ability to work under general direction, prioritise work under pressure and organise time effectively.

Capacity to work independently and within a team environment.

Experience providing a high level of customer service over the phone and in person.

Skills and experience in Microsoft Office including Word, Excel, Outlook, Teams, SharePoint and PowerPoint.

Ability to obtain a National Police Clearance.

It’s also great if you have:

Experience working in the community services sector.

Ability to communicate in multiple languages.

How to Apply:
Applications to be sent directly through Seek.

Applications require a resume and a covering letter addressing the criteria as outlined (maximum 2 pages).

Apply without delay as screening will commence immediately.

Position Description is available on the following link:

https://www.theengagedspace.com.au/news/recruitment-open/