iSPECT Building Inspections is a national inspection franchise operation seeking a Customer Service & Administration person.

The full time role is based at our Port Melbourne head office and combines customer service and administrative duties with sales.

The gross salary for the role is $65,000 per year.

Customer Service Tasks:

• Respond to incoming Phone Calls, Emails, SMS and Live Chats from clients, and convert enquiries into building inspection bookings, utilising the iSPECT booking system;
• Support franchisees with scheduling and logistics of each inspection;
• Provide written quotes for commercial inspection services;
• Support franchisee quality delivery of on time inspection reports to clients.
• Assist the franchisee to establish and maintain local referral programs;
• Monitor individual franchisee marketing budgets;
• Assist the franchisees with income growth;
• Support the onboarding new franchisees.

Skills Required:

• Experience working in a services role, providing great customer service with attention to detail, maintaining company standards;
• Excellent communication and interpersonal skills, with the ability to build strong relationships with franchisee's;
• Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

Benefits:

• Full Time Salary Position;
• On Site Parking (Free);
• Salary of $65K;
• Opportunity to join a dynamic and exciting service based industry;
• On the job training;

If you have the energy, the know-how and the skills and experience we seek, we encourage you to apply!

We will train the right person.