Internal Sales & Sales Administration Officer
Join our dynamic team and play a key role supporting both Sales and Servicing operations!

Who are we?
We are a leading medical device business based in Melbourne, providing innovative solutions and high-quality products to healthcare providers across Australia. While our head office is in Melbourne, we proudly support a national field teamthat delivers outstanding service and care to customers in every state and territory.

What are we seeking?
We are looking for an energetic, self-starting professional with a proactive mindset and a passion for organisation and problem-solving. The ideal candidate will be a natural communicator with a strong eye for detail, ready to thrive in a fast-paced environment where they can support both the sales and servicing functions.

Position Overview

As the Internal Sales and Sales Administration Officer, you will play a crucial role in supporting the day-to-day sales goals of the company as well as providing administrative assistance to the sales and servicing team. You will be the go-to person for managing quotes, customer agreements, standing orders, and office operations — helping to ensure our teams have the support they need to operate efficiently and deliver exceptional customer service.

Key Responsibilities

Provide day-to-day support to the sales team, including preparing quotes and responding to queries

Conduct and manage internal sales calls and campaigns

Maintain up-to-date records of all customer supply, price, and tender agreements

Manage the standing order schedule and inform the sales team of any customer changes

Assist with stock counts and reconciliations as required

Maintain the customer complaints and feedback register

Answer incoming phone calls and greet customers and visitors promptly and professionally

Direct phone and email enquiries to the appropriate team members, ensuring all sales enquiries reach the sales staff, regardless of the nature of the request

Manage office supplies and oversee general office upkeep

Assist with entering asset information into our asset management software and CRM

Collaborate with the Warehouse and Logistics Coordinator to receive incoming faulty goods, ensuring proper identification and documentation with the appropriate RMA paperwork

Skills, Attributes, and Experience

Strong attention to detail with excellent organisational abilities

Outstanding interpersonal and communication skills, both oral and written

A methodical and structured approach to completing tasks

Ability to prioritise effectively and manage shifting priorities

Proactive problem-solving mindset

Proficient in Microsoft Office programs (Word, Excel, Outlook)

Familiarity with accounting or inventory software systems

Prior experience (3–5 years) in a similar or related administration role

Experience using asset management software is highly regarded

Why Join Us?

We offer a supportive and collaborative team environment, where your contributions will have a direct impact on the smooth operation of both our sales and servicing departments. This is an excellent opportunity for an organised and motivated administrator to grow their career with us.