About the Business

Designing and manufacturing products under the ROBUS brand, LED GROUP was established in Dublin, Ireland, in 1984 and now employs over 280 people worldwide. We have built an international reputation for high-quality lighting solutions by providing our wide range of LED lighting solutions (commercial, industrial, residential) to wholesalers and contractors throughout Australia, New Zealand, South Africa, the UK, and Ireland.

With ISO9001:2008 Quality Assurance Accreditation, The LED GROUP insists upon uncompromising attention to detail and care throughout all processes and practices, ensuring our well-earned reputation for first-class customer service and products is upheld.

Being family-owned, LED GROUP think and acts like a family, with each employee driving with belief, passion, and energy the group’s core values of accountability – we always do what we say we will do, ambition, empowerment, customer focus and fast pace. We strive to become our customers’ most trusted LED lighting brand.

Office Administration & Sales Support

Join a well-established brand within the lighting and electrical industry.

This customer-driven and innovative organisation is looking for an enthusiastic, process-driven, and self-motivated administrator to provide sales support to the Australian sales team and customers by processing sales orders and providing efficient stock and product information to internal and external customers alike.

Key Responsibilities:

Processing customer purchase orders accurately and promptly in SAP so that these are dispatched promptly and within KPIs from our warehouse agent depots.

Assisting with customer telephonic/email enquiries on purchase orders, stock delivery, price and availability.

Providing sales representatives with information on stock/customer orders.

Internal sales activities to support business partner sales growth.

Processing Credit Notes and other ad hoc duties.

Core Competencies:

Exceptional data entry accuracy and attention to detail.

Professional and proficient phone manners with customers.

Ability to communicate effectively, both verbally and in writing.

Strong organisational and time management skills, with an ability to multi-task.

Knowledge and thorough understanding of customer service principles.

Having a respectful approach to all clients and fellow staff at all times.

Comply with all company policies, processes and procedures.

Honesty, enthusiasm, integrity.

Punctuality and reliability.

Initiative and discretion.

Maintain confidentiality at all times.

Ability to work efficiently and safely, independently and in a team.

Desired skills and experience:

Experience with SAP Business One would be advantageous.

MS Excel skills.

What’s on Offer?

An exceptional opportunity to join a growing GLOBAL organisation with a strong culture and values.

The successful candidate will be offered a competitive salary package, including superannuation, depending on qualifications and experience.

Applications

Please submit your application with a CV and a cover letter outlining your suitability for the role.

All applications will be treated as strictly confidential.