About the Role:
An exciting opportunity has become available for a professional and highly organised Sales Support Officer to join a leading business in their Warranty division. In this role, you will act as a key administrative support to the sales team, managing warranty-related enquiries, processing documentation, and ensuring network has the information and resources they need to succeed. This position is ideal for someone who thrives in a structured environment, brings strong attention to detail, and is passionate about delivering exceptional internal and external service. If you're looking to step into a role where your coordination skills and service mindset will be truly valued, this could be the perfect fit.

Key Responsibilities:

• Building strong relationships with internal and external stakeholders.
• Assisting with sales support and administration to ensure the Sales team has the necessary resources and information.
• Managing enquiries via phone and email with professionalism and urgency.
• Identifying opportunities for improvements in sales, administration, and operational processes.
• Providing ad hoc assistance to the Finance & Operations team to ensure smooth operations.
• Complying with the Privacy Act and other relevant government policies.
• Contributing to general office duties to maintain a productive work environment.

Skills & Experience:

• A strong customer service ethic and excellent phone manner.
• Previous experience in an administrative or office support role.
• Proficiency in Microsoft Office, especially Word and Excel.
• Ability to handle data processing, numerical tasks, and reporting requirements.
• Previous experience in customer service, stakeholder management, or a similar role is desirable.
• Exceptional attention to detail and time management skills.
• The ability to work autonomously as well as within a larger team.
• Flexibility and a proactive approach to work in a constantly changing environment.

Benefits:

• Work-Life Balance & Wellbeing: Access health & wellness programs and engage in volunteering opportunities.
• Team Culture & Perks: Be part of a supportive and vibrant team with regular social events, employee discounts.
• Hybrid Working Model: Enjoy flexibility with the option to work in the office a minimum of 2 days per week at our Southbank location.

About the Company:
Our client, based in Southbank, is an established leader in the Warranty sector. They offer a supportive and collaborative work environment where your contributions are valued, and professional growth is encouraged. With a strong focus on teamwork and efficiency, this is an excellent opportunity to make a real impact in an essential industry.

How to Apply:
To apply, please follow the link below or for a confidential discussion, please contact Ben Foley at [email protected]. Please note, we are not accepting email applications for this position.