Viking Imports is a family owned specialty food importer, distributor and 3PL solutions provider. We supply premium products to Australia’s leading independent retailers, health food stores, specialty deli’s and major supermarket chains. Some of our best sellers are frozen wild blueberries, organic goat feta and Swedish crispbreads! Having been in operation for 30 years, the next family generation are looking to substantially ramp the business up with your help in boosting our sales.

The Role

This all-rounder sales and admin role will focus on supporting our on-road sales reps and general business administration. You will work in our new offices in Prestons and be responsible for sales admin, upselling via phone and email, and accounts paperwork.

Overall your responsibilities include:

Internal Sales: Sales Follow ups, cross selling complimentary products, manage customers in our CRM, Opmetrix, new customer search and taking orders

Customer Service: Supporting our customers with general enquiries, pricing and invoices via phone and email

General Administration: Data entry, filing, purchase management, scanning, debt collection support and accounts receivable support

Sales Support: Creating sales runs for our on-the-road sales reps, processing sales orders and liaising with drivers to ensure prompt stock delivery

Relationship Management: Maintaining and developing strong customer relationships, complaint resolution and helping our customers feel valued and understood

Stock Management: Managing stock in VIC and QLD warehouses, end of month invoicing and reconciliation and making stock adjustments.

Reporting: Prepping for weekly and monthly sales meetings

Continuous Improvement: Offering ideas of better ways to do things and promptly implementing adjustments

What you bring to the table

You have common sense, a high attention to detail and thrive on making a sale.

Additionally, you will bring:

Internal sales or sales support experience, ideally in the food industry

Strong administration experience and Microsoft (Excel, Outlook, PowerPoint) skills

Strong and friendly phone and email-based communication

A down to earth, friendly, easy to get along with approach

Great rapport building skills

General accounting knowledge

Proficiency in the use of CRM systems (ideally Opmetrix) and Warehouse Management Systems

A high level of organisation

Creative thinking and excellent attention to detail

What we provide

In this role, you will enjoy a brand-new office with on-site parking and lovely team to work alongside. We’re a long-established business and work with both big household named brands and smaller players which will keep your day varied but stable. In the office, we all love trying new foods and you’ll get to try samples of new products all the time with us, yum! Plus, we have a glorious big barsista coffee machine for you to use whenever you want.

Hours: 8:00 AM - 4:00 PM-ish or 7:00AM – 3:00PM-ish, Monday to Friday

To join our friendly team, act now and send your resume and cover letter through today.

Immediate start available.