
Customer Service Agent
Troocoo
Posted 28 days ago
About the organisation:
We are excited to be recruiting for a Customer Service Agent on behalf of a global recognized organisation in the construction materials industry. This full-time, permanent opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service
Based at Brisbane Airport’s Skygate Precinct, you’ll work in a modern, open-plan office alongside a friendly and collaborative team. With great amenities including end-of-trip facilities, fresh fruit deliveries, and regular social events. . This is an opportunity to step into the corporate world - all training provided.
About the role:
- Answer a high volume of inbound customer calls from across Australia
- Accurately process and manage customer orders for concrete and aggregate products
- Collaborate with internal stakeholders to resolve customer queries and plan ahead for daily operations
- Work rotating shifts between 8am–4pm or 9am–5pm, with occasional flexibility required between 4am–7pm
- Work one 5-hour Saturday shift every 4 weeks, with an RDO (Rostered Day Off) provided the following week
- Achieve individual KPIs and be rewarded with a quarterly performance bonus
About You:
We’re looking for candidates who bring a positive attitude and a strong customer-first mindset. You don’t need prior logistics or construction experience – a comprehensive 4-week training program will get you up to speed. Ideal candidates will:
- 1 – 2 years’ experience in a customer service - related role
- Be resilient and composed in a busy environment
- Show curiosity and a willingness to learn
- Work collaboratively to solve problems and deliver outcomes
- Be compassionate and professional when dealing with all stakeholders
Benefits:
- Permanent, full-time role with stability and career growth
- Work in a vibrant, energetic office at Brisbane Airport with free onsite parking
- Enjoy wellness initiatives including mental health check-ins, fitness programs, and social events
- Be recognised for your efforts with performance-based bonuses and internal development opportunities
How to Apply:
Ready to take the next step in your career and join a company that genuinely supports its people? Apply today [email protected]
About Troocoo
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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