About the Position:

The Administrator - Service Planning & Workforce Rostering plays a central role in ensuring the efficient delivery of high-quality support services by developing, maintaining, and adjusting workforce rosters that respond to the needs of clients and staff. This role also provides critical administrative support, helps maintain compliance with industrial regulations, and ensures smooth internal operations.

About you:

The successful candidate will possess strong communication, leadership, and administrative skills, along with exceptional attention to detail, and the ability to thrive under pressure in a fast-paced environment.

This applicant will leverage IT skills and modern technologies to drive efficiency, enhance productivity, and improve time management. Take initiative in shaping company processes and lead continuous improvement efforts across systems and operational practices

Key Responsibilities:

Rostering & Scheduling

Develop and manage rosters that respond to consumer care plan needs and staff capabilities, ensuring continuity of service and operational efficiency.

Act as a primary contact for staff regarding rosters and leave arrangements.

Manage daily roster changes in collaboration with the roster support officer, and respond to short-notice requirements and cancellations.

Organise rostering requests with accuracy and timeliness.

Monitor staff hours to ensure compliance with SCHADS and/or Nurses Award and contract obligations.

Ensure rosters are accurately updated in the JCS Information Management System (IMS) and are accessible for Payroll.

Master and utilise JCS scheduling software (Visual Care).

Maximise staff utilisation based on availability, location, and training competencies.

Administrative Support

Maintain high-quality administrative systems and processes to support daily operations.

Assist in data entry for consumer records and invoice generation.

Support the broader administrative team and answer phone calls professionally.

Attend team meetings and share knowledge and information effectively.

Customer & Staff Communication

Communicate clearly and sensitively with consumers, staff, families/carers, and external stakeholders.

Provide professional and courteous responses to all enquiries.

Follow up with consumers and staff regarding changes, schedules, and general matters as required.

Organisational Responsibilities

Maintain accuracy and attention to detail across all tasks.

Deliver high-level customer service to consumers, the general public, and internal stakeholders.

Respect cultural and linguistic diversity, especially relating to CALD and Jewish communities.

Support a safe and healthy work environment by adhering to WH&S policies and Infection Control.

Maintain confidentiality and ethical standards in line with JCS policies and values.

Contribute to continuous improvement in systems, practices, and service delivery.

Promote and comply with organisational codes of conduct, policies, and relevant legislation such as the Aged Care Quality Standards.

Qualifications, Skills & Key Selection Criteria:

Essential

Experience in aged care, community support, or a related field.

High proficiency in new technologies, IT and external tools to facilitate continuous improvement and work productivity.

Strong planning, time management, and organisational skills.

Intermediate-level qualifications and/or experience in Office and Business Administration.

Strong written and verbal communication skills and interpersonal abilities.

Experience with Microsoft Office365 and client management databases.

Proven rostering and scheduling experience with understanding of industrial obligations.

Commitment to diversity, inclusion, and workplace health and safety.

Willingness to learn about the Jewish faith and cultural practices.

National Police Clearance (or willingness to obtain).

Desirable

Previous experience in small or non-profit organisations and volunteer engagement.

Understanding of the ageing process and issues affecting people with disabilities or CALD backgrounds.

Ability to work both independently and collaboratively within a team.

About us:

Jewish Community Services Inc (JCS) is a non-profit community organisation established in 1994 to respond to the needs of individuals and families in South Australia’s Jewish Community. Adelaide boasts a choice of synagogues, community events to cover all Jewish religious holidays, a young and vibrant youth movement, Adelaide Holocaust Museum & Steiner Educating Centre, acknowledgement and remembrance of the Holocaust, celebrations of Israeli holidays and more.

Within this vibrant Jewish Community, JCS provides culturally sensitive and confidential support and assistance. Our core services include Home & Community Support services and Support at Home for frail/older people over the age of 65 through the provision of Clinical care, domestic support, personal care, social support, transport, meals and center-based day care delivered by a mix of paid and non-paid staff.

Our other services include access to counselling, advocacy, information, and referral to support and assist individuals, families, older persons, unpaid carers, migrants, new arrivals and people with disabilities. Utilising Wellness and Reablement approach to service delivery, we encourage independence and continuing engagement in the community in order to enhance quality of life.

JCS fosters an “Active Choices Active People” model of service and promotes Consumer Directed Care (CDC) principles for clients who access our services, which include:

Promoting a ‘wellness & Reablement’ or ‘active ageing’ approach that emphasises physical and mental health;

Opportunities to improve social participation to maintain or promote a person’s capacity to live as independently as possible;

A person-centred approach to support, promoting wellness and active participation in goal setting and decision making;

Timely and flexible services that respond to a person and their needs; and

Allowing clients to have greater control over their own lives by making choices about the types of care and services they access and the delivery of those services, including who will deliver the services and when.