Are you passionate about making a difference in the lives of individuals with disabilities? Do you have exceptional organisational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our dedicated team!

Sunflower Services, an emerging NDIS provider in New South Wales, and Adelaide, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

We are seeking empathetic, resilient, and dynamic individuals to join our team, as a Permanent Part-Time, Rostering and Administration Coordinator. The position will be 3 days a week, flexible hours available. You will work in our office is located in Adelaide, South Australia.

As an Rostering and Administration Coordinator at Sunflower Services, your responsibilities include:

· Coordinate and manage the scheduling and rostering of support workers for Participants at Sunflower Services.

· Liaise with clients, support workers, and internal teams to ensure timely and effective shift coverage.

· Monitor and adjust rosters based on changes in participant needs, staff availability, and operational requirements.

· Maintain accurate shift records, including hours worked and client preferences.

· Provide ongoing support and guidance to support workers regarding their schedules and responsibilities.

· Handle staff sickness notifications and leave requests, ensuring sufficient coverage by organising replacements and adjusting rosters as needed.

· Monitor support worker performance through the rostering system—tracking attendance, punctuality, and adherence to absenteeism policy.

· Answer reception phone calls in a professional and timely manner, assisting with inquiries and following up on requests.

· Provide general office support including document preparation, filing, scheduling, and ordering of office supplies.

· Maintain office tidiness and cleanliness (e.g., emptying bins, kitchen cleaning, vacuuming).

· Oversee recruitment and onboarding of Mental Health and Disability Support Workers. This includes conducting excellent group interviews and sourcing suitable and high quality applicants from Seek/Website Applications.

· Manage and process employee documents, including scanning, shredding, and uploading to HR systems (e.g., ShiftCare).

· Maintain up-to-date employee records on appropriate CRM’s (Employment Hero, Shiftcare).

· Ensure staff have timely completion of all mandatory training, including NGO policies and NDIS modules.

· Distribute onboarding documentation to accounts and send welcome emails to casework team.

· Distribute and update company policies and procedures to all support workers.

· Issue staff ID badges and provide EAP (Employee Assistance Program) information during onboarding.

· Monitor and ensure compliance with employee checks and deadlines.

· Order and maintain supplies such as stationery, business cards, office folders, and vehicle signage. Coordinate with external suppliers to manage inventory and stock levels.

· Process business-related invoice payments.

· Organise monthly team lunches and contribute to fostering a collaborative and engaged workplace environment.

To succeed in the role, you will need:

· Previous experience in rostering, scheduling, or a similar role, preferably in the disability or healthcare sector

· Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines

· Excellent communication and interpersonal skills, with the ability to build positive relationships with clients and staff

· Knowledge of relevant software systems and tools for rostering and scheduling (e.g., rostering software, Microsoft Excel)

· Understanding of disability support services and the needs of individuals with disabilities

· Ability to work effectively both independently and as part of a team

Why work at Sunflower Services:

· Make a meaningful difference in the lives of individuals with disabilities

· Join a supportive and collaborative team dedicated to providing high-quality care and support

· Opportunity for professional development and advancement within the organisation

· Competitive salary and benefits package

· Work in a rewarding and fulfilling environment where your contributions are valued and appreciated

If you're passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.