Community Care Co-ordinator / Scheduling / Office Administration

Working in new offices at Gledswood Hills with parking.

Full time or Part time Negotiable

This is a Highly Valued position within the Community Care sector, as you will be managing the Daily Client Rosters of our many customers and the amazing Community Care Staff whom support our customers.

Working with our Community Care Staff providing supports to our In Home Customers whom may have Home Care Packages (Support @Home ) CHSP Packages be a VHC/DVA customers, an NDIS customers, living how they choose or a recently discharged customers from hospital and Private Clients.

Do you have scheduling / rostering and office experiences in a Community Care Service?

Do you enjoy the challenge of scheduling / rostering across a Community Care environment?

Do you enjoy daily contact with Community Care Workers in planning what is best for our customers?

Would you enjoy working with our team of Registered Nurses and our NDIS Support Coordinator to ensure "best practices" for the customers?

Are you passionate about making a positive difference in your local community and would you enjoy working with Community Care Clients and Staff?

Do you want to assist people to live independently in their home, keeping them safe and connected to their community, where they are happy?

Do you enjoy team work?

Do you wish to advance within the sector?

Just Better Care Macarthur is seeking a permanent full time experienced administration team member with scheduling / rostering experience and certainly great computer skills, to join the team as we continue to grow and support our customers in their daily living in the way they wish to.

As a team member you will play a key role in helping customers and families receive the care and support services they need and reporting to the Client Services Managers Team.

The position is responsible for coordinating the delivery of services using a team of qualified Home Care Workers.

You will be the initial point of contact for Home Care Workers, Case Managers and Customers, ensuring our customers across Aged Care, CHSP, NDIS, Veterans (VHC) private and brokerage customers get the right care at the right time.

You will work directly with the Client Services Managers, NDIS Support Coordinators and the Finance team.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible. You can be one of US!

This position is situated in Gledswood Hills, providing support, scheduling / rostering for Macarthur and the Murrumbidgee Lachlan area using Alaya care. (Training provided)

Duties and responsibilities include:

Making and receiving calls and emails from internal and external stakeholders.

APPLICANTS MUST have schedualling in community care experience ie Home Care Packages / CHSP, NDIS rosters.

Advantage to have Alaya Care rostering experience

Developing and managing customers service schedules, including service planning, confirmation and short notice placements and cancellations

Monitoring the implementation of individualised plans for customers

Verifying allocation of Home Care Workers against client service schedules to ensure timesheet data is processed in a timely manner

Preparing and transmitting schedules for customers services to our Home Care Workers

Arranging replacement staff to cover planned or unplanned absences and shift changes

Maintaining and updating data in the company information systems

Meeting the specified standards for the delivery of quality in-home care and support services

Supporting and being actively involved with other team members around all staff training and planning

Provide services that supports compliance within all areas of the business.

About You.

You MUST have recent experience in administration within a busy environment - preferably Community Care.

You must have scheduling / rostering experience within the Community Care sector

You must live within or very near the Macarthur / Liverpool / Fairfield / Wollondilly areas

You will be ---Comfortable working in a small team environment and dealing with multiple work requests.

Preferable candidate to have an understanding of the NDIS and the Aged Care sector HCP.

Ability to think in a fast paced environment

Ability to work with customers that have a diagnoses which may affect behavioural patterns/sound resilience

Ability to work with clients & staff with English as a second language

Strong interpersonal, communications and negotiations skills

Ability to build and develop a strong relationship

Effective decision making skills

High level of attention to detail and accuracy

Effective organisational and planning skills

Highly proficient computer skills including Microsoft Office

Support your Team Members

Happy to do shifts between 8.am and 6.00pm and On Call when regular coordinator on leave