Vacancy Number

ER1764

Position Title

Business Analyst

Employment Status

Full Time, Fixed term contract up to 12 months, 4 positions available

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, Level 7

Salary

$107,117 - $113,388 per annum (36.00 hours per week 9-day fortnight)
$122,113 - $129,262 per annum (40.00 hours per week 10-day fortnight)

Hours

36.00 and 40.00 hours per week

About your new role

The Business Analyst provides comprehensive analysis expertise to deliver successful project and business outcomes. These roles will work within our fast-paced Service Transformation projects, focussing on Service Reviews. Refer to position brief attached for more information.

Responsibilities include:
Service Reviews
• Analyse current service models, performance data, costs, and customer needs
• Facilitate workshops and interviews with service staff and leaders
• Document current state processes and pain points
• Identify service improvement opportunities and future state options

Business Requirements, Process Mapping & Process Improvement
• Lead the discovery and documentation of functional and non-functional requirements
• Develop 'as-is' and 'to-be' process maps and service models
• Support option development and decision-making by framing trade-offs

Sourcing & Market Engagement
• Contribute to sourcing strategy documents, RFIs, and RFPs
• Assist in developing evaluation criteria and supplier briefing materials
• Participate in market sounding and analysis of supplier responses

Business Case Development
• Assist in modelling costs and benefits for in-house, outsourced, and hybrid models
• Draft narrative content, support option analysis, and prepare supporting artefacts
• Work with finance, legal, HR, and change teams to build out full business cases

We're looking for people who have:

Essential:
• Data analysis - break down complex services into components and draw insights from data, documents, and discussions
• Stakeholder engagement - building rapport with frontline staff, managers, and executives; able to facilitate workshops and extract input
• Documentation development – produce clear and concise documents and visual artefacts (PowerPoint, BPMN models)
• Public Sector knowledge – understands the dynamics of local government or broader public service operations
• Commercial agreements and Procurement contract/sourcing knowledge - support procurement activity and understand the lifecycle of market engagement (inc. panels, RFI, RFP)
• Business Case input and development – modelling costs and benefits across various models
• Jira

Desirable:
• Service transformation, operating model change, or outsourcing initiatives experience with an understanding of service catalogues
• Financial analysis experience
• Risk identification and mitigation knowledge
• Bachelor’s degree in business, public policy, economics, or related field
• Certification in Business Analysis (e.g., CBAP, IIBA)
• Training in Lean Six Sigma, process mapping, or change methodologies

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

9-day or 10-day fortnight option

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Helen Judge

Contact Email

[email protected]

Closing Date

Sunday 18th May 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.