Role Overview:

The Office (Sales and Marketing) Assistant will play a critical support role across the sales, marketing, and customer service teams. This role requires excellent written communication skills, attention to detail, and a strong ability to manage multiple tasks simultaneously. The successful candidate will be involved in data entry, customer data management, content creation, system setups, and sales support, helping to drive operational excellence across the business.

Key Responsibilities:

Data Entry

Enter and match customer data from contracts into CRM systems with high accuracy.

Maintain up-to-date records and ensure the integrity of customer information.

Folder Management

Organise, store, and retrieve documentation for the commercial business team.

Implement consistent folder and document management practices.

Employee Onboarding Support

Assist with ordering equipment for new employees.

Support expense management processes for new starters.

Content Creation

Collate and design presentation decks and company information for commercial and client use.

Assist in the creation of marketing and sales content.

Sales Support

Follow up on outstanding contracts and missing customer information.

Provide administrative support to the sales team to ensure smooth deal closure.

System Set-Ups

Support the setup of customer accounts in CRM and customer portal systems.

Assist with system maintenance and minor updates as needed.

Customer Service Support

Act as a backup for the customer service team, including answering and redirecting customer phone calls and queries.

Provide a friendly and professional first point of contact for customers when needed.

Key Skills and Attributes:

Excellent written and verbal communication skills.

High level of attention to detail and accuracy in data entry and document management.

Strong organisational skills and ability to prioritise tasks effectively.

Competence in Microsoft Office Suite (particularly PowerPoint, Word, and Excel).

Ability to create visually appealing presentation materials.

Customer-focused mindset with strong problem-solving skills.

Ability to work independently and collaboratively within a team environment.

Ability to adapt to a face-paced, ever-evolving work environment.

Experience:

Previous experience in a sales support, marketing assistant, or administrative role is desirable.

Experience with CRM systems and basic system management preferred. (Dynamics preferred).

Exposure to the payments or financial services sector would be advantageous but not essential.

What We Offer:

A supportive and flexible work environment.

Opportunities for professional development and career progression.

Being part of a fast-growing company making an impact in the payments industry.

Competitive salary package.