TENANCY MANAGEMENT OFFICER

Full-time Monday to Friday, 76 hours per fortnight.

ACT Community Sector MEA Level 4

$85,120 - $91,586 per annum, plus superannuation.

Salary packaging available and 5 Weeks Annual Leave entitlement.

Free, onsite parking!

Female or female identifying applicants only please as per section s33B(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.

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ABOUT TOORA WOMEN INC.

Toora Women supports women with complex issues who have experienced past or present trauma, such as:

domestic, family and sexual violence

mental health issues

drug or alcohol dependency

homelessness or needing support to stay out of the homelessness system

time in ACT Corrections.

Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as, crisis, transitional and head tenancy accommodation, day programs, counselling and outreach support. This allows Toora to provide wrap-around trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gendered framework.

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ABOUT THIS POSITION

The Tenancy Management Officer provides day-to-day Tenancy management and service coordination for Toora residents and is responsible to ensure that all assigned properties are operated in an efficient, cost-effective manner.

The Tenancy Management Officer is also responsible for the maintenance of Toora's tenancy processes and systems, undertaking data collection, providing advice and information to residents, providing lease agreements, managing rental payments and debts, undertaking quarterly inspections of Toora properties, and reporting on tenancy and maintenance issues and operates within a team environment to achieve the organisational goals and objectives.

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KEY RESPONSIBILITIES

Property Management

Maximise rental income by maintaining high occupancy rates and minimising vacancy loss, bad debt, and rental concessions inclusive of daily arrears management and bond management.

Preparation and regular review of Occupancy Agreements including proficient use of Centrelink's CPAY services

Conduct quarterly inspections with a high level of detail

Conduct rent reviews bi-annually

Liaise with Housing ACT and other stakeholders on property-related issues as required.

Ensure the service aligns with organisational policies, with a strong emphasis on professional boundaries and minimising risks of vicarious trauma.

Deliver tenancy services in accordance with community housing best practice, and in alignment with Toora’s model of care and approved intervention methods.

Administration

Assist in the preparation and submission of property-related reports required by Housing ACT, NRSCH and monthly reports to the Executive Team.

Maintain accurate and up-to-date reporting, including daily tenancy updates.

Liaise regularly with Housing ACT regarding property inspections, outcomes, and follow-up actions.

Produce timely and accurate reports, including data analysis reports, in accordance with professional standards and deadlines.

Confidently use a range of software applications, including Microsoft Office Suite and Chintaro, to support tenancy and property management operations.

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EXPERIENCE AND QUALIFICATIONS

Essential Experience

Minimum of two years’ experience in property management or a related field.

Strong understanding of housing issues, programs, and tenancy legislation.

Proficient in Microsoft Office Suite and property management software such as Chintaro, with the ability to learn new systems as required.

Demonstrated interpersonal, communication, and teamwork skills, with the ability to build effective working relationships with tenants, colleagues, and external stakeholders.

Desirable Experience/Education

Experience working in the community housing or broader social services sector.

Familiarity with Centrelink CPAY services and processes.

Diploma of Community Services (Social Housing) or equivalent qualification.

Experience supporting women with high and complex needs, including those affected by homelessness, alcohol and other drug use, mental health issues, sexual assault, domestic and family violence, incarceration, and from culturally and linguistically diverse backgrounds, within a feminist framework.

Behavioural Capabilities

Communicates with influence, demonstrating a proactive, constructive, and respectful approach that empowers others.

Adapts communication style to suit diverse audiences, showing awareness of tone, impact, and clarity in all interactions.

Demonstrates resilience, empathy, and professionalism when working with individuals in challenging and sensitive circumstances.

Works collaboratively within a team environment, contributing to a positive workplace culture and upholding the values of the organisation.

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CONTACT FOR MORE INFORMATION

For additional information please contact the People & Culture team ([email protected])

HOW TO APPLY

Please use the 'Apply Now' button to provide your most recent resume and a cover letter outlining your suitability for the role.

Female or female identifying applicants only please as per section s33B(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CALD women are encouraged to apply.