Are you a positive, energetic ‘people person’ with exceptional sales and customer service skills.

Are you ready to take your sales and customer service career to the next level? At The Blue Space, Australia’s largest online retailer for renovation fixtures and fittings, we're passionate about transforming homes and creating exceptional experiences for our customers. We’re on the lookout for a dynamic, driven Customer Support and Sales Consultant to join our team and help us continue setting the standard in the industry.

Why The Blue Space?

At The Blue Space, we’re more than just an online retailer—we’re a community dedicated to making the renovation journey effortless and enjoyable for our customers. As a proudly Australian-owned and operated company, we offer an exciting and fast-paced work environment where innovation and growth are at the forefront. Our team is a mix of in-house and offshore talent, all working together to surprise and delight our customers every day.

What’s in It for You?

Competitive Salary + Sales Incentives to reward your performance.

Discounts: Staff discounts on premium renovation products.

Career Growth: We believe in nurturing talent from within, providing opportunities for career progression.

Great Culture: Join a supportive, energetic team where your ideas are valued, and your contributions make a real impact.

Exciting Challenges: Every day brings new opportunities to learn, problems to solve, and to make a difference in our customers’ lives.

Work-Life Balance: Enjoy the flexibility of a remote work environment with a strong focus on collaboration and team success.

About the Role:

As a Customer Support and Sales Consultant in the Trade and Consumer Sales team, you’ll work exclusively with online customers, providing support through phone calls, email tickets, and chats. This is a dynamic, online-only role—no on-the-road selling—where you’ll combine your sales expertise with exceptional customer service to assist both trade and consumer clients.

You’ll help customers select the right products, create tailored quotes, and convert inquiries into sales. This hands-on position is perfect for someone who is results-driven, thrives on meeting and exceeding targets, and enjoys building strong relationships in a supportive, online environment.

What You’ll Be Doing:

Sales-Driven: Manage and respond to online sales inquiries via phone, email, and live chat, targeting trade and consumer channels.

Quoting: Create custom quotes, while identifying opportunities for upselling and cross-selling.

Lead Conversion: Leverage your product knowledge and sales strategies to convert inquiries into sales.

Relationship Building: Cultivate strong, long-term relationships with trade clients, offering advice to help them succeed.

Account Management: Guide customers through their online renovation journey from inquiry to order fulfilment, providing proactive solutions and expert advice.

Sales Strategy: Support team targets by retaining existing customers and assisting with new client prospecting.

Customer Service and Post Sales Support: Deliver outstanding online service by resolving queries and ensuring a seamless customer experience from start to finish.

What We’re Looking For:

Sales Expertise: Proven experience in a sales role, ideally within plumbing, renovation, bathroom, design or home improvement industries.

Customer-Centric: A strong focus on building lasting customer relationships while meeting and exceeding sales targets.

Communication Skills: Excellent written and verbal communication skills to engage online clients and secure sales.

Self-Driven: A proactive, goal-oriented individual who thrives in a fast-paced online environment.

Tech-Savvy: Familiarity with CRM systems (like Zendesk) and e-commerce platforms (like Shopify) is an advantage.

Results-Oriented: You’re motivated by achieving KPIs and driving revenue growth.

Flexible Working: Ability to work from home effectively, supported by clear KPIs, a collaborative team, and all the tools needed to succeed.

Work hours are Monday to Friday and either 9am to 5pm or 8am to 4pm as we value a work-life balance.

We encourage candidates from Melbourne and Sydney but will also review applicants from NSW, VIC, and QLD as we promote remote and flexible working arrangements.

Ready to Join Us?

If you’re ready to be part of an exciting, fast-paced company with endless growth opportunities, we’d love to hear from you! Apply now and take the next step in your career with The Blue Space. Please submit your application and cover letter using the link on this page.