About The Company:

We are a multi-award-winning Australian-Owned IT Managed Services Company, leading the industry in empowering a diverse range of customers to grow, increase productivity and thrive securely in the digital world. With cutting-edge solutions and a commitment to excellence, Digital Armour has earned a reputation for providing top-notch services.

Renowned for excellence, Strategic alliances include Microsoft Gold, Telstra Platinum, Cisco Premium, Sophos Gold, HP, Lenovo, and Cisco Meraki Partners, ensuring cutting-edge expertise. With a 60+ global passionate team ,we have a team that truly revels in their roles. Outstanding retention and satisfaction rates serve as a testament to the genuine enthusiasm, values and dedication that the team bring to their work

About the Job:

We’re looking for a proactive and detail-oriented professional to support our sales team and deliver a seamless experience for our clients. In this pivotal role, you’ll be the backbone of our sales operations — assisting with quoting, proposals, licensing renewals, order processing, and customer service. You'll also help guide clients through their IT needs with clarity and confidence.

Key Responsibilities:

Creating quotes and proposals for IT hardware, software, services, and Microsoft licensing

Supporting the sales team with CRM updates, tracking opportunities, and preparing documents

Handling customer enquiries and providing timely, helpful responses

Coordinating orders, renewals, and subscriptions for hardware and software

Liaising with vendors and distributors to source pricing and availability

Managing sales- and billing-related support tickets

Assisting with the renewal of support agreements and managed service contracts

Providing administrative support to account managers and sales reps

Ensuring a smooth onboarding experience for new clients — from order processing to first invoice

Maintaining accurate records across CRM and quoting systems

What we are looking for:

Experience in sales support, customer service, or admin (ideally in an MSP or IT environment)

Familiarity with IT products — Microsoft 365, Azure, cybersecurity, networking, HP/Dell/Lenovo

Strong organisational and time management skills with keen attention to detail

Clear and professional written and verbal communication

Ability to juggle priorities and stay focused on customer satisfaction

Experience with quoting and CRM tools (e.g. ConnectWise Sell, Quotewerks, Salesforce) is a plus

Confident dealing with vendors and distributors

A proactive approach to problem-solving and anticipating team needs

This is a hybrid role. You will be flexible with the days you are in the office depending on the business needs each week.

What's in it for You?

Amazing Training Opportunities | Staff Incentives

Potential to Earn a Bonus based on KPIs

Great Location Close to Public Transport

Fantastic Office | Social Team Events

Opportunity to Make an Impact & Grow with the Business

Apply today & don't miss out on starting this exciting opportunity to be part of a dynamic, fun team!