The Company

Join adventure +, a leader in designing and building creative, high-quality playgrounds that inspire joy, play and learning. With a commitment to safety, innovation and fostering a supportive work culture adventure + values its team members as much as the community it serves.

The Role

We are seeking an enthusiastic Sales and Customer Support Co-ordinator to join our dynamic team in Thomastown. As a key member of our Sales Department, you’ll play an integral role in delivering exceptional customer service while supporting internal sales activities. This is a varied and rewarding position that blends customer support, administration and sales coordination. A key focus is developing comprehensive product knowlege to progessively enhance the level of support provided to customers.

For the right candidate, this position offers the potential for career progression once a strong understanding of the company’s products has been established.

Full time - onsite.

Responsibilites

Sales Support / Customer Service

· Respond to customer service enquiries via phone and email

· Provide product information and /or allocate enquiries and tasks to other team members

· Appointment setting as required or directed by sales staff

· Conduct basic telemarketing, follow up leads to promote products and services

· Monitor multiple inboxes and assign to relevant team members as required

· Respond to customer requests for sales and marketing materials and prepare for sales staff

· Prepare quote and related information for spare parts and contractor enquiries as appropriate

· Follow up customer requirements and experience

· Attend sales meetings as required and minutes taking

· Actively learn and maintain comprehensive knowledge of company’s products and services

· Apply product knowledge to better assist customers and support the sales process

Administration and Marketing

· Prepare proposal dossiers and sales related information

· Prepare quotations and respond to customer requests

· Maintain and update CRM records

· Social media and marketing tasks under marketing department direction

· Administer website updates under marketing department direction

· Prepare and distribute project documentation e.g., Owner’s Manuals etc.

· Assisting preparation for trade exhibitions and conferences with marketing department

· Comply with all workplace health and safety policies and procedures

· Maintain safe and tidy work environment.

· Contributing to the continuous improvement of our sales and customer support processes

What we're looking for

· Strong verbal and written communication skills

· Ability to build rapport and maintain positive customer relationships

· Willingness to learn and retain detailed product knowledge

· Proficient in Microsoft Office (Word, Excel, Outlook)

· Experience with CRM Systems (or willingness to learn)

· Able to manage multiple tasks and meet deadlines

· Ability to identify customer needs and provide appropriate information

· At least 2 years of experience in a sales or customer service role

What's in it for you

Comprehensive training and development programs to support your career growth

Work with passionate team at the forefront of innovative playground design

Competitive salary and benefits in a supportive and collaborative environment.

Be part of a team building spaces where communites can thrive and children can play.

Apply today and join adventure+