About the role

This role provides strategic leadership and day-to-day management of the 'orange' school bus service contracts, ensuring the safe, reliable, and cost-effective transport of students in rural Western Australia and those with disabilities. It is responsible for contract management, stakeholder engagement, and compliance with relevant regulations and standards. A key focus is on operational efficiency, service delivery, and continuous improvement through close collaboration with schools, communities, and transport providers. The role also leads investigations into incidents and complaints, contributes to ministerial and parliamentary responses, and represents the PTA in forums and working groups.

As a people leader, the role oversees a team responsible for delivering high-quality services, ensuring adequate resourcing, and maintaining financial accountability. It plays a critical role in workforce planning, recruitment, and professional development by mentoring team members and supporting future capability needs. The position also contributes to organisational design reviews, JDF development, and the implementation of operational changes aligned with new policies and standards to support long-term improvement.

About You!

To excel in this role, you should possess:

Certainly! Here's a revised version of the content, condensed into two clear and professional bullet points:

Proven experience in operational management and/or contract administration, including monitoring KPIs related to service performance and safety. Strong conceptual, analytical, and problem-solving skills, with demonstrated financial and budgeting capability.

Sound knowledge and experience in system development, quality management principles, and continuous improvement practices. Holds a relevant tertiary qualification and/or brings equivalent experience in a similar role.

Strong leadership and team management skills, with a proven ability to develop staff and manage performance in dynamic environments. Experienced in resource planning and aligning teams to deliver high-quality, customer-focused services.

Excellent written and verbal communication skills, with the ability to clearly convey ideas, influence stakeholders, and build effective working relationships across diverse groups.

Demonstrated capability in negotiation, conflict resolution, and applying customer service principles, with a collaborative approach to teamwork and problem-solving.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways.

Health and Wellbeing programs

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

This is a permanent opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Anthony Cattai, Operations Manager School Bus Services on (08) 9326 2706 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A Cover Letter addressing selection criteria 1, 2 and 3 as highlighted in the attached JDF to a maximum of 4 pages.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 33228 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Wednesday 21 May 2025