Corporate Service Manager ANZ for Bakery Combinations Australia
Location: Sydney, Australia, Employment Type: Full-time

About Us
Bakery Combinations Australia is a trusted partner connecting clients with leading European manufacturers, offering end-to-end support from pre-sale consultation to after-sales service. With a commitment to innovation, transparency, and exceptional service, we provide tailored solutions to our clients, ensuring efficiency and operational success.

The Role
We are seeking a dynamic and experienced Corporate Service Manager ANZ to oversee and enhance our business administration, financial management, HR, IT, and operational efficiency. This is a pivotal role that oversees different functions in the business to ensure our internal processes run smoothly while driving continuous improvement in service delivery, customer satisfaction, and compliance.

Key Responsibilities

Operational & Strategic Planning: Develop and implement Standard Operating Procedures (SOPs) for Field Service, in-house service administration, and operational processes.

Financial & Resource Management: Generate bi-weekly reports on resource management using ERP/CRM systems and prepare financial data for management meetings. Actively participates in management meetings and makes recommendations to senior management.

Team Leadership & Development: Manage service-related recruitment, oversee subcontractor relationships, and facilitate staff training, feedback sessions, and continuous process improvements.

Customer & Stakeholder Engagement: Serve as the organization’s key service representative, attending tradeshows, leading service meetings, and ensuring customer satisfaction through proactive support and follow-ups. You als orepresent the company during negotiations regarding service, and promote existing and new programmes and policies externally.

Technology & Software Management: Enhance ERP and CRM platforms, ensuring operational efficiency and seamless service management.

Safety & Compliance: Ensure all service activities adhere to safety regulations, quality standards, and contractual agreements.

Qualifications:

Bachelor’s degree preferred.

Experience & Skills:

2+ years in a service/customer-facing role preferred.

Strong knowledge of preventative maintenance agreements and service management.

Excellent communication and leadership skills, with the ability to manage teams and external stakeholders.

Strong problem-solving abilities and attention to detail.

Proficiency in IT systems, including ERP/CRM software.

Strong commercial awareness and ability to drive process improvements.

Ability to work independently and under pressure in a fast-paced environment.

Why Join Us?

Be part of a growing and dynamic team in the industrial and artisan craft sectors.

Opportunity to shape and enhance service operations in a leading industry business.

A supportive and innovative work environment that values transparency and commitment.

If you are a results-driven professional looking for an exciting leadership role in service management, we’d love to hear from you!