Are you highly organized, customer-focused, and thrive in a fast-paced environment? Looking for a role with stability, career progression, and a team that genuinely supports you? Voltora Industries is seeking a proactive Customer Service & Scheduling Coordinator to join our dynamic and friendly team.

Be part of a company that values people and performance

You will be the first point of contact for our clients and play a vital role in managing day-to-day scheduling activities. Your professionalism, communication skills, and ability to juggle multiple tasks will ensure our clients receive timely, accurate service and our field teams stay on track.

You’ll work closely with the Operations team to coordinate schedules, communicate job progress, and ensure all client touchpoints run smoothly. This is a fantastic opportunity for someone with strong customer service experience and a knack for logistics and coordination.

In this role, you will:

Be the first point of contact for inbound customer calls and emails

Manage scheduling of electrical jobs for residential and commercial clients

Coordinate appointments with customers and field technicians using SimPro and Salesforce

Confirm job bookings, follow up on outstanding quotes, and conduct post-job feedback calls

Communicate with customers regarding service times, delays, or changes in scheduling

Assist in the resolution of customer complaints with empathy and efficiency

Support the Operations team with calendar management and technician allocation

Perform light administrative duties to support smooth office workflows

To be successful in this role, you’ll bring:

Previous experience in customer service or scheduling/coordinator roles

Strong verbal and written communication skills

The ability to multi-task and stay calm under pressure

A friendly, professional phone manner

A proactive and solution-focused mindset

Experience with job management software such as SimPro or Salesforce (desirable)

A genuine passion for helping people and getting things right the first time

Why Join Voltora Industries?

Voltora Industries is a respected electrical services provider servicing residential and commercial clients across Brisbane. We’re known for our quality workmanship, strong values, and putting people first – both our customers and our team.

Our team members enjoy:

A full-time, stable role: 9am–5pm Monday to Friday

Career growth opportunities within a supportive company

A down-to-earth team that has your back

A culture of honesty, initiative, and continuous improvement