About the Company

Routleys Bathroom Kitchen Laundry has remained a trusted name in South Australia’s building and renovation industries for over seven decades. Proudly family-owned and operated, they supply high-quality bathroom, kitchen, and laundry solutions to builders, interior designers, and home renovators. Their beautiful Unley Road showroom showcases premium products backed by expert advice from their experienced Consultants and Interior Designers. With over 47 dedicated team members and a strong customer-first philosophy, Routleys offers a professional yet welcoming environment where you’ll feel valued and supported.

About the Role

Looking for a role where your coordination skills and customer focus truly shine? We’re searching for a Customer Service Coordinator to connect customers, suppliers, and internal teams. You’ll play a central role in keeping everything running like clockwork—managing deliveries, solving problems, and ensuring every interaction leaves a great impression. This full-time, permanent position is based at Routleys’ Malvern head office, working Monday through Friday, 8 a.m. to 5 p.m.

Duties

Coordinate customer payments and organise delivery schedules

Liaise with suppliers to confirm delivery timelines to the warehouse

Work closely with warehouse staff to ensure prompt dispatch of goods

Support internal sales and accounts teams with delivery and order updates

Respond to customer queries with efficient, solution-focused communication

Skills & Experience

Previous experience in customer service, coordination, or admin roles

Strong Microsoft Office skills and ability to pick up systems quickly

Accurate and efficient data entry skills with strong attention to detail

Confident communicator with a friendly and professional phone manner

Highly organised with strong follow-up and time management skills

Experience in the building, renovation, or interiors industry (a bonus!)

Culture & Benefits

Supportive, family-style workplace – be part of a loyal, long-standing team

Professional development – extensive training and ongoing opportunities to grow

Beautiful work environment – modern offices and a stunning, premium showroom

High staff retention – Routleys values its people and rewards great work

Positive team culture – regular social activities and a strong sense of community

How to Apply

Click APPLY to submit your application, including a cover letter and CV, in one document in Microsoft Word only. Applications can be addressed to Kathy Lyrtzis, quoting reference number JO-2504-10534. Telephone enquiries are welcome at (08) 8100 8804.