Reception

Coordinating the delivery of quality medical reception services for all client

Effective telephone and counter enquiries e.g. prompt and professional answering of telephone and transfer of calls to appropriate staff

Coordinate Clinic appointments system

Liaise with Visiting Allied Health Professionals and with bookings/ room allotment/Best Practice appointment schedule for the day

Manage the secure and accurate data matching and recording of all clients electronic records

Ability to take direction, determine priorities and planning and manage workloads in order to meet agreed timelines and objectives

Ensure scanned client information is accurately data matched to the individual client record on a daily basis

Maintain reception area and ensure the waiting room resources are current and up to date

Promote an environment where clients feel comfortable, informed and supported

Medicare

Complete all Medicare with billings/batching and receipting on a daily/weekly basis

Create invoices for payment for Private Accounts and provide to finance when completed

Provide CWAATSICH GP with a day sheet at the end of the day for signing and amending if necessary

File completed batched Medicare in appropriate folder for audit purposes

Batch Medicare & DVA daily

Reconcile Medicare Reports

Office Support

Provide administrative and logistical support to the Clinic Team

Ensure that the Incoming and Outgoing Mail is collected and entered in register on a daily basis

Stocktaking, monitoring and re-ordering of stationary for all offices

Maintain the Allied Health and Specialist referral system on a weekly basis

Comply with Clinical policy and procedures in delivery of primary health care services to clients

Actively encourage client/family/community to engage with CWAATSICH to promote their health and well being

Identification of CQI’s to improve patient access and outcomes and implementation and assessment.

Comprehensive understanding of the patient journey for a client accessing CWAATSICH Clinics including the chronic diseases and lifestyle risk factors that impact on the health and wellbeing of Aboriginal and Torres Strait Islanders.

Excellent communication skills, work autonomously in a small office and as part of CWAATSICH’s comprehensive primary health care team.

Maintain program and partnership links with other allied health services to ensure a whole of community approach to service provision and client care plans.

Actively encourage clients/family/community to engage in regular health screenings/education and awareness programs that address relevant health issues in the community.

For more detailed information and key selection criteria please contact Emma, Human Resources Manager by ringing 07 46 543 277 or via email [email protected].

To apply please provide a current resume, with a two-page response to the position description demonstrating your suitability for this role against the key responsibilities, skills and experience.

Applications Close: COB 30/05/2025