THE PUSH-UP CHALLENGE

PARTICIPANT SUPPORT OFFICER

Utilise your customer service and communication skills and join a fun, energised and fast-growing charity for our biggest event of the year. Help us to have a massive impact on mental health across Australia.

Make a real difference to The Push-Up Challenge for over 200,000 participants by supporting them with their event experience by answering their questions online.

· Australia’s largest mental health and fitness event

· Full or part-time, 1.5-month contract. Mid-May to end of June 2025

· Some evening and weekend cover will be required in June

· Work from our Jolimont Office in Perth, or remotely if out of core hours

· Can suit a parent/primary carer who needs to do things like school runs

· Suitable for someone who is strong in written customer service and communication

· Opportunity to return for future events too e.g. The Push-Up Canada in February 2025

ABOUT THE PUSH-UP CHALLENGE

The Push-Up Challenge is Australia’s largest mental health and fitness event, providing practical value to over a hundred thousand people across the country. We help Australians get fit, connect with colleagues, friends and family, and learn about mental health.

In 2024, The Push-Up Challenge saw more than 200,000 Australians being involved in the event, increasing physical fitness and awareness of mental health by putting the spotlight on the number of suicides in Australia in the last year. To date we have raised over $40 million for mental health.

Make a real difference to The Push-Up Challenge 2025 event experience by being part of a team who are helping participants to register, join teams, fundraise and enjoy doing their push-ups!

THE EXPERIENCE

The successful applicant will be involved in all of the following:

· Responding to participant queries online via our ticketing system (Hubspot)

· Working with our team to identify issues, and assist in finding solutions for participants

· Becoming an expert in all things The Push-Up Challenge – from the format of the event, our app, down to the settings available in participant profiles

· Stepping in to help specific teams with their tickets (e.g. schools, corporates) when needed

SKILLS AND EXPERTISE

Essential

· Customer Service experience

· Problem solving

· Strong English writing skills

· Working as part of a team in an office, with the ability to work remotely from home (if required)

The following are desired, but not essential:

· Experience using a ticket management system such as Hubspot, Zendesk, Freshdesk, Intercom or similar

· Charity experience

· Mental health experience

WHAT YOU’LL NEED TO ENJOY THE ROLE

· Driven and self-motivated: The event is very busy, especially in the first week. You’ll need a strong work ethic and drive to succeed

· Quick and efficient: We have template responses available for most answers, and a large volume of questions from participants in the first few days of the event. We need someone who is able to work fast

· Commitment to excellent service: You love helping people

· Problem solver: You enjoy finding solutions and answers

· A ‘Can-do’ attitude: You show positivity in the face of adversity – in an event our size, things can, and will, go wrong at times. It’s how we all respond as a team that matters

· Team player: We are a friendly and hard-working bunch – it’s really important you’re got great interpersonal skills, are a team-focused person, and you’re prepared to roll your sleeves up and get stuck in.

WHY JOIN US

Some of the great reasons for joining us…

· A flexible and supportive workplace, full training will be provided

· An exciting opportunity to get hands-on charity experience involving a large event audience across Australia;

· You’ll be working with a small and passionate team;

· Have a big impact on mental health across Australia;

TO APPLY

Please include a cover letter and apply by the end of the day on 15 May 2025. We will review applications as they come in, so may be in touch earlier if you submit before this.