Tektalent has partnered with a technology service provider that is highly reputable & respected within Australia. Our client sits within the managed services world, however they have invested years of time, resources & effort into cultivating a culture of flexibility, balance, enjoyment, growth & respect, so much so that the retention rate is so high, that no one wants to leave the business.

They have literally won awards for being a great place to work & nationally accredited!

Our client services a number of high caliber customers within the Australian market from all shapes & sizes, offering implementation services, technical advisory, cloud services, IT modernization, managed IT support & more.

The competitive advantage of our client is that they provide HIGH quality service & capable technical support within an environment of highly satisfied team members who are achieving & feeling fulfilled. This business possess some of Brisbane's best technical experts & share a common goal of delivering quality technical solutions.

This role is permanent & offers a flexible working environment (Hybrid) to allow you the freedom to work from the office, or from the comfort of your own home.

Our client is based within inner city Brisbane & conveniently located for easy access / commuting, close to public transport & plenty of parking around.

Enjoy an uncapped commission plan where you start earning commission from the first sale meaning a high OTE.

Role description

To lead the sales relationship with existing customers, the Account Manager provides strategic leadership to customers relating to technology focused business outcomes and owns opportunities from initiation to closure, by working collaboratively with internal pre-sales and customer focused peers. This is a farming role, focused on expanding business development opportunities within existing customer accounts, and strengthening the relationships to open up organic opportunities for further business.

Tasks & responsibilities

Build and maintain high value relationships with customers (new or existing)

90% Farming with 20% hunting

Engage in full sales cycle solutions based selling with long sales cycles

Expand and farm within existing customer relationships

Manage a diverse portfolio of customers closely with their assigned Customer Success Manager, however you role will be focused on identifying new business opportunities

Gain understanding of customer business objectives, pain points and perception of value

Define, drive and present customer proposals or quotes that will result in high value customer outcomes with clear and measurable benefits

Attend and participate in training, development, and certification activities as and when required

Stay up to date with specialist technical skills, capability and industry knowledge

Assist with the qualification, planning and execution of marketing related activities

Drive and participate in vendor relationship building and co-sponsored activities such as marketing events and campaigns

Development and maintenance of customer aligned plans. Fostering close and highly valuable relationships with aligned customers. Customer satisfaction

Demonstrate a high degree of leadership and ownership relating to assigned customers, opportunities and any issues that may impact our relationship with a customer

Work closely with the ecosystem of partners to manage leads, campaigns, and opportunities

Identify and engage with the appropriate customer stakeholders to enable decision making

Develop and maintain in depth knowledge of the service catalogue and how it relates to customer needs.

Qualifications & experience

At least 5 + years in a technology sales role with strong account management experience

Strong experience in the scoping, pricing, and delivery of professional and managed services proposals

Significant experience selling with and through partner / vendor organizations

Demonstrated knowledge of ICT Networks, End User Computing, Cloud concepts, and Cyber Security concepts

Strong skills in the development of complex proposals and business cases

Sales background within the technology industry, such as: Managed Services, professional services, IT services / consulting, IT vendors, hardware & IT sales

Strong sales experience selling IT solutions (Hardware or Services)

Good presentation skills & strong communication skills

Benefits

Short and sweet interview process

Work for a highly competent & capable business that has built a strong national reputation

Uncapped commission plan with a high OTE

Business that supports ideas & personal development

Good portfolio of strong accounts that our client has a very good relationship with across SMB & Enterprise

This role works closely with the customer success managers that will help you get deals done

Not a net new business role, but focused on new business within existing accounts

Limited travel interstate involved

Solutions selling with longer sales cycles

Good sales processes & sales support / tools in place

No putting out fires in this role, purely focused on strengthening existing relationships and farming within

Ability to make a difference within an agile business who are not set in their ways, willing to adapt and change to be better and innovate

Work for a business that is a "Great place to work certified" and award winning

Even management / owners get their hands dirty with the team

Regular culture activities & events to build comradery

Very good method of investing in staff in terms of certifications & industry recognized training / events in the tech space

Work for a business with extremely low attrition rates and extremely high work satisfaction rates, measured weekly!

Clear development plan to ensure your professional development

All paid for learning & development plan to ensure you stay certified & fulfilled

Large annual budget spent on social / team events / culture building activities

No mandate to work from the office, offering absolute flexibility to work hybrid

Office is inner city & close to public transport (Train & bus), lot's of parking

Discretionary bonuses availably for high performers

A leadership team that truly care

The best work life balance you can get in a managed services environment, no on-call or unreasonable hours

Work for an MSP that genuinely look after their people & have a very respected name in the industry

Most of our client's customers have been loyal to them for many, many years

Australian owned business that has grown organically into a large & highly reputable name in the market

How to Apply

If you are a "Account Manager" looking for their next home, this could be the place for you.

Apply to find out more!

Alternatively, you can send your CV directly to [email protected] for an immediate review.

We look forward to speaking with you & sharing how our client may be your next home.

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