Our client is a global leader in construction project and company intelligence, operating across key markets in Australia, New Zealand, Southeast Asia, and the Americas. With a strong international footprint and decades of industry experience, they provide unrivalled insights and lead generation tools to businesses across the entire building and construction supply chain. Their data-driven platforms empower sales and marketing teams to identify opportunities early, connect with the right people, and drive measurable growth.

As a trusted partner to thousands of companies worldwide—from manufacturers and suppliers to service providers and subcontractors—they play a critical role in shaping how the construction industry builds, sells, and succeeds.

Key Responsibilities:

Client Onboarding & Engagement

• Collaborate with the Business Development team to implement onboarding strategies for new clients
• Customise and set up client accounts on the lead generation platform
• Provide in-person, online, and telephone-based training to help clients achieve key business outcomes

Account Management & Growth

• Maintain, manage, and grow strong, profitable relationships with a portfolio of assigned clients
• Engage regularly with client stakeholders (from users to senior decision makers) to ensure satisfaction and retention
• Conduct regular check-ins, manage renewals and payments, and provide ongoing customer care

Internal Systems & Communication

• Maintain accurate and up-to-date client records in the internal CRM system
• Respond to all client enquiries within 24 hours during business hours
• Share client feedback, feature requests, and system issues with internal teams to support continuous improvement

Team & Brand Representation

• Represent our client as an industry leader in construction intelligence and data solutions
• Promote the organisation’s strengths and values to customers and industry contacts
• Demonstrate a client-first approach that aligns with the comapany values in all external interactions

Key Performance Indicators

• Achievement of revenue and retention goals
• Accurate logging of all client activity and feedback in the CRM
• Positive client engagement and consistent use of the platform across accounts

The Ideal Candidate Will Have:

• Proven experience in account management, customer success, or client-facing roles—ideally within SaaS, construction, or B2B environments
• Strong relationship-building skills, with the ability to confidently engage stakeholders at all levels, from end users to senior decision makers
• Excellent communication and presentation skills, both in-person and virtual, with a talent for delivering value-focused product training and support
• A proactive and consultative mindset, always looking for ways to help clients achieve better outcomes and get the most from the platform
• Solid organisational and time management skills, with the ability to manage a portfolio of accounts, prioritise tasks, and meet deadlines
• Tech-savvy and confident using CRM systems, data platforms, and video conferencing tools (experience with Salesforce is a bonus)
• A genuine interest in the construction or property sector and how data can be used to drive business success
• A positive, self-motivated attitude, comfortable working independently and collaborating within a team

This is a fantastic role for an Account Manager who loves variety, thrives on autonomy, and enjoys building meaningful relationships across a diverse and engaged client base. If you're passionate about helping businesses succeed and want to be part of a company shaping the future of the industry, this is your chance.

Ready to take the next step?
If this opportunity sounds like a great fit for your skills and experience, we’d love to hear from you. Please submit your CV outlining your interest in the role. Our team will review your application and be in touch with shortlisted candidates to discuss next steps.