About the role
We are currently seeking a motivated and client-focused Account Manager to join the BGL Melbourne team. This is an exciting opportunity for someone with account management experience who is passionate about building strong client relationships and is interested in making a move into the dynamic SaaS space.

About us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong, Philippines and the United Kingdom.

Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

• Great Place to Work certified
• AFR Best Places to Work Technology top 10
• Mental Health First Aid Workplace Recognition
• Australia's Best Workplaces™ for Women List

What you'll be doing

Working as part of a passionate team, you will be responsible for managing your own client portfolio, building and maintaining strong, long-lasting clients relationships and educating clients on the best practices of our BGL products.

Your responsibilities will include:

• Seeking opportunities to add value to your client portfolio by ensuring the timely communication and delivery of our solutions.
• Building strong relationships with existing clients to reduce churn.
• Maintaining contact with all prospects to ensure high client satisfaction.
• Supporting the ongoing growth and uptake of BGL products and promoting the BGL product suite.
• Supporting our Account Management Team with administrative tasks.
• Representing BGL at conferences and events.
• Building & maintaining relationships with BGL Ecosystem partners.
• Working closely with our Client Success, Sales, Support and Product teams.

This role requires you to occasionally travel interstate to attend events & client meetings.

What we're looking for

• Eagerness to grow your career in the SaaS industry with a willingness and aptitude to learn and constantly develop knowledge around Self Managed Superannuation, Corporate Compliance, and our products.
• Proven experience in account management, client relations, or similar roles.
• Strong interpersonal and communication skills.
• Excellent time management and ability to handle multiple client accounts.
• Results-driven with a track record of meeting or exceeding account management targets.

Culture & Benefits
We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 80% + and regularly ask our employees for feedback during engagement surveys, 1-on-1s, focus groups, and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!

Benefits available to you include:

• Additional annual leave, RDO's + the option to purchase extra leave
• Hybrid working arrangement for all employees
• Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
• Social events including monthly lunches and annual events
• Health and Wellbeing programs / EAP / Flu shots / Run club
• Paid volunteering leave

Please note we are only able to consider applicants with full working rights in Australia.

We review applications on an ongoing basis so encourage you to apply as soon as possible.