ABOUT THE ROLE

The Event Hospitality Specialist is responsible for overseeing the bar services at The Pavilion and Sutherland Arts Theatre, ensuring the delivery of exceptional food and beverage experiences for patrons during events and performances. This role involves strategic leadership, management of casual staff and suppliers, and operational excellence in bar operations, supplier relationships, staff recruitment and training, and adherence to liquor licensing and health and safety regulations. The Event Hospitality Specialist will drive improvements to systems, processes, and customer service, contributing to the overall success of the venue’s hospitality offerings.

COMPANY OVERVIEW

The Pavilion Performing Arts Centre Sutherland Ltd is a not-for-profit company limited by guarantee under licence from Sutherland Shire Council. The Pavilion is constituted as a charitable institution established to promote cultural activities and arts in the Sutherland Shire local government area including the management and operation of The Pavilion and the Sutherland Arts Theatre.

The Pavilion Performing Arts Centre Sutherland Ltd. is responsible for the management and operation of two sites: The Pavilion located at 30 Eton St, with an auditorium capacity of 686 and a total venue capacity of 1050, and Sutherland Arts Theatre located at 25 East Parade, with a capacity of 160 patrons. Between its two venues The Pavilion is host to over 300 events as part of its yearly program and welcomes more than 80,000 visitors annually.

KEY ROLE ACCOUNTABILITIES

Food & Beverage Operations and Service

Lead the setup and operation of food and beverage services across events, ensuring efficient setup, high-quality service, and smooth customer experiences.

Oversee the point-of-sale systems, ensuring accurate transactions and smooth operation during events.

Ensure the bar areas meet all operational standards, including stock levels, cleanliness, and service procedures.

Coordinate beverage partnerships and sponsorships, fostering relationships with suppliers and brands to secure favorable deals and increase revenue opportunities.

Manage supplier relationships for food and beverage and bar-related products, ensuring timely ordering, delivery, and quality control.

Collaborate with third-party catering suppliers to ensure seamless integration of food offerings and beverage services during events.

Staff Recruitment, Training, and Leadership

Recruit, train, and lead a casual team, delivering food and beverage and customer services, ensuring a motivated, knowledgeable, and customer-focused workforce.

Develop training programs for bar staff on service standards, health and safety, and venue-specific procedures.

Monitor customer service team performance and provide ongoing feedback, coaching, and support to improve individual and team effectiveness.

Safety & Compliance

Ensure compliance with all liquor licensing laws and venue-specific policies, including the Responsible Service of Alcohol (RSA) standards.

Oversee the health and safety requirements for bar operations and food preparation, ensuring bar operations meet The Pavilion’s health and safety policies, safe practices when handling equipment, stock, and patrons.

Conduct risk assessments and contribute to the development of risk management plans for bar operations at events.

Event Activation and Planning

Lead the planning and activation of temporary events or pop-up bars as required, ensuring effective logistics, staffing, and stock management.

Collaborate with the event management team to ensure customer services meet the specific needs of each event or performance.

Contribute to the development of event-specific menus, front of house activations promotional strategies to enhance the guest experience.

Budgeting and Reporting

Contribute to the budgeting and forecasting for front of house and bar operations, ensuring that expenses are managed, and financial targets are met.

Develop and manage reports on bar performance, sales, and customer satisfaction, ensuring continuous improvement.

Track and monitor key performance indicators (KPIs) for the bar, providing regular updates to senior management.

ESSENTIAL REQUIREMENTS

Industry Experience: Proven bar/hospitality manager with expertise in POS, stock control, supplier relations, and compliance in live event settings

Team Management: Experienced in recruiting, training, and leading high-performing casual teams with strong communication and leadership skills

Personal Qualities: Detail-oriented, organised, proactive, and adaptable to varied hours and fast-paced environments

Credentials: Holds current First Aid, CPR, RSA, and Working With Children Check

Ready to make an impact?
Take the next step in your career and join us at The Pavilion Performing Arts Centre! Read the full Position Description here: https://thepavilionarts.au/wp-content/uploads/2025/04/Position-Description-Event-Hospitality-Specialist.pdf

Enquiries:
For more information, email us at [email protected].

The Pavilion Performing Arts Centre Sutherland Ltd is an equal opportunity employer, committed to fostering an inclusive and diverse workforce.