Join Our Team at Mode Plastic Surgery – Medical Secretary / Patient Coordinator – Premium Specialist Practice | 4 Days a Week | North Shore Location

Mode Plastic Surgery is a boutique specialist practice led by Dr Shagun Aggarwal, offering a full range of cosmetic and reconstructive plastic surgery procedures.

We are seeking a dedicated and well-presented Medical Secretary / Patient Coordinator to join our team. The position is 4 days per week (Monday to Friday), primarily based at our Gordon practice on Sydney’s North Shore, with occasional consulting sessions in Hornsby, Hunters Hill, Camperdown, and Potts Point.

About the Role

As the first point of contact for our patients, you’ll play a crucial role in ensuring every interaction is welcoming, supportive, and professional. You will be part of a team that prides itself on delivering a 5-star patient experience in a calm and efficient environment.

What We Offer

A friendly and supportive team culture

Comprehensive training and professional development

Staff discounts on Medispa treatments

Long-term career growth opportunities within the practice

What We’re Looking For

3+ years front desk/reception experience (medical or specialist practice preferred)

Experience using medical booking software – Shexie highly regarded

A genuine interest in cosmetic and reconstructive surgery

Exceptional communication and accurate typing skills

Professional presentation and a warm, empathetic personality

Strong multitasking, time management, and organisational skills

Reliable work history and excellent references

Proficiency in MS Office (Word, Excel, Outlook)

Permanent Australian residency (visa sponsorship not available)

Key Responsibilities

Greeting patients and answering incoming calls

Responding to patient inquiries via phone and email

Booking and managing appointments using Shexie software

Pre-collecting surgery and anaesthetic fees

Processing Medicare rebates and patient payments

Managing paperwork, referrals, and general admin tasks

Supporting training, policy development, and performance tracking

About You

A proactive, team-focused individual who thrives under pressure

Able to manage multiple tasks and patient communications simultaneously

Quick to learn procedures and confident discussing surgery timelines and admin

Comfortable with medical terminology and healthcare procedures

Medical experience preferred, though premium customer service experience will be considered if medical background is limited

How to Apply

To apply, please submit your CV and a Cover Letter addressing the following:

Your availability and flexibility

Any previous specialist medical experience

Your experience with medical software and billing

Why you want to join Mode Plastic Surgery and how you would contribute to our success

We thank all applicants for their interest.
Only shortlisted candidates will be contacted for an interview.