About the business

Evergreen Psychology is a private practice in Cranbourne.

About the role

We are seeking an Office Administrator/Receptionist who can successfully run the front office of the clinic and operate in a small team environment. The Office Administrator/Receptionist is responsible for the day-to-day administration of the practice. This position is for one day per week (Thursday), and occasional full-time relief.

Key Duties

Be the first point of client contact for the practice: answer the telephone, respond to booking requests from new and existing clients, greet clients on arrival at the clinic, manage payments and receipts,

Maintain the computerised client database and physical files.

Assist psychologists in their daily activities. This includes: managing inbound and outbound correspondence; calling clients or third parties such as insurers and lawyers; printing and photocopying. Assist psychologists in efficiently managing their calendars, e.g. by minimising gaps between clients.

General office duties: ensuring supplies are in stock; keeping the reception and waiting room clean and tidy; some light cleaning duties, e.g. vacuuming once a week.

Project work as required.

Experience

At least 2 years experience in an Office Administration/Receptionist position in a medical or allied health environment is essential.

Key Selection Criteria

Strong organisational and time management skills, the ability to multitask but maintain a meticulous attention to detail.

Well-developed customer facing skills: A pleasant, confident manner is essential in both telephone and face-to-face client interactions. The ability to maturely communicate with people seeking psychological treatment is vital.

A high degree of literacy. Well-developed writing skills. Familiarity with psychological and medical jargon.

Some exposure or training in the field of psychology is highly desirable. A demonstrable interest in the treatment of adult clients diagnosed with trauma related conditions would be viewed particularly favourably.

Commitment to the teamwork required to enable a small private clinic to function effectively and harmoniously.

Applications

Please email your application, addressing the Key Selection Criteria, to [email protected]. Applications close 5pm, Monday May 5, 2025.