Signature Security Group is Hiring a Service Coordinator/Admin Team Member!

Who We Are:

Signature Security Group is a leading national security integrator, offering comprehensive security solutions across Southeast Queensland, Melbourne, Sydney, Adelaide, Perth, and Auckland. With a strong focus on delivering high-quality security sales, installation, and proactive monitoring services, we are expanding our team and looking to add a Service Coordinator/Contracts Administrator.

Role Overview:

We are looking for a responsible Contract Administrator to join our team on full-time basis. A successful Contract Administrator will demonstrate a strong attention to detail along with the ability to discover potential risks for our company. The role would require analysis of contracts and ensuring compliance with the law. The role would ensure all our contracts adapt to legislative requirements and meet our company goals.

Key Responsibilities:

• Customer Service Excellence: Manage customer contracts/requests and coordinate services with technicians, ensuring timely and satisfactory resolution of all inquiries.
• Service Coordination: Maintain accurate records of customer requests, service completion, and proactively communicate with customers to address any issues.
• Scheduling & Resource Management: Assist with scheduling, resource allocation, and monitor service and installation schedules to optimize efficiency.
• Reporting: Prepare and send detailed service reports to customers and internal stakeholders, ensuring transparency and accountability.
• Administrative Support: Provide contract administrative support, inventory management, documentation, and other tasks as needed.
• Assessing and negotiating alterations to contracts, variations and agreements with clients.
• Addressing queries and settling issues related to contracts, variations, agreements and parties impacted.
• Administering documentation connected with contracts, variations, agreements, initiatives, undertakings and facilities provided & ensuring all documentation is recorded.
• Collaborating with clients, project managers, accountant, external marketers to ensure client requests are fulfilled and to ensure a sale progresses from the contracts department to the planning department.
• Bringing forth issues with contracts and pricing to management on matters requiring attention and implementing discussed resolutions.
• Preparing and examining reports regarding contractual operations.
• Overseeing the work by third-party and report on variations to work orders for client's journey from the purchase of a house and land package to the payment of the deposit and settlement.

What We're Looking For:

• Excellent Communication Skills: Ability to communicate effectively with both customers and team members, fostering strong relationships. Proven work experience of at least 2-5 years as a Service Coordinator, Contract Administrator, Contract Manager, or in a similar role.
• Organizational Prowess: Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Customer Service Experience: Previous experience in customer service or a similar role, demonstrating a commitment to customer satisfaction.
• Tech Savvy: Knowledge of basic computer applications and software, with a willingness to learn new systems.
• Team Player: Ability to work independently while also being a collaborative team member.
• Attention to Detail: Strong problem-solving skills with meticulous attention to detail.
• Adaptability: Flexibility to adapt to changing situations and priorities.
• Knowledge of legal requirements involved with contracts. (Candidate with relevant certification will be preferred).
• Build & maintain strong working relationships with and between internal and external stakeholders.
• Proficiency in contract management software and MS Office Suite (including MS Project).
• Excellent writing, communication and negotiation skills
• Keen attention to detail, with an ability to spot errors.
• Strong analytical and organizational skills.
• Ability to work with staff, management, and external stakeholders.

If you are passionate about delivering exceptional customer service and are excited to be part of a dynamic and growing company, we encourage you to apply for the Service Coordinator/Contracts Administrator role at Signature Security Group.