Practice Manager – Join a Team That Grows Together

Newcastle & Lake Macquarie | Applications close Friday 9th May 2025
Full-time or Part-time | Apply via: https://www.agrowingunderstanding.com.au/join-our-team

About Us
A Growing Understanding is a respected private speech pathology service with a reputation for high-quality, evidence-based care. We’re proud to be recognised for both clinical excellence and the unique warmth of our team culture- winners of the Lake Macquarie Business Excellence Award in 2023. We deliver centre-based services to children and families across Newcastle and Lake Macquarie, guided by a mission to help every child and family grow their best life. As a certified NDIS provider, we’re committed to inclusive, responsive, and family-centred care. When you join us, you become part of a collaborative team that values growth- for our clients, our community, and each other.

The Role
This newly created Practice Manager role will oversee daily clinic operations and lead our admin (Client Experience Officer- CEO) team while working closely with leadership to drive service delivery excellence. You'll ensure systems are effective, the team is supported, and the client journey is seamless. You’ll be a key contributor to both strategy and daily execution- keeping the engine running and the heartbeat steady.

Key Responsibilities:

Lead and support our Client Experience Officers and admin operations

Oversee scheduling, diary coordination, and systems for client-facing services

Support recruitment, onboarding, and team operational responsibilities

Collaborate with the Clinical Director and CEO team to monitor KPIs and clinic flow

Contribute to internal projects- policy development, systems improvement, and communication

Participate in business planning, risk management, and compliance activities (NDIS included)

Demonstrate people-first leadership that aligns with our values and team culture

Our clinics are open 7:30am–7:00pm Monday to Thursday, and 7:30am–1:30pm on Fridays—we don’t work Friday afternoons!

What We Offer:

A collaborative team culture that’s warm, supportive, and values-driven

Flexibility in working hours and structure (part-time and full-time options available)

Attractive, above-award salary with negotiable incentives

Structured onboarding and support

A family-friendly workplace that genuinely supports work-life balance

About You
You’re organised, people-focused, and proactive. You bring a calm and capable presence to your work and love helping things run smoothly behind the scenes. You're energised by leadership that blends structure with kindness.

We’re looking for someone with:

Experience in practice or clinic management, operations, or health admin leadership

Strong team leadership skills and a collaborative, inclusive style

Solid understanding of systems, scheduling, and process improvement

High-level administrative skills and attention to detail

Excellent communication and interpersonal skills

Familiarity with the NDIS (or a willingness to learn)

Confidence using Microsoft Office and clinic software (we use Splose)

Bonus but not required: qualifications in health administration, business, or practice management

How to Apply
If you’re excited by the opportunity to step into a role where your leadership makes a real impact- and you’re ready to be part of a thoughtful, growing service- we’d love to hear from you. Apply via our website: https://www.agrowingunderstanding.com.au/join-our-team

Applications close Friday 9th May 2025.

For questions, contact Lauren on 0449 668 238.

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

Only shortlisted applicants will be contacted.