We are currently seeking a dedicated and experienced Practice Manager to join our team on a full-time, permanent basis. This role requires a commitment of five days per week (Monday to Friday, 8:30 AM to 5:30 PM), with flexibility for work outside these hours as needed.

We are in search of a reliable Practice Manager on a full time paid permanent basis (5-days per week Mon-Fri 8:30am-5:30pm) with the following requirements:

Key Responsibilities:

Operations Management:

Oversee the daily operations of the law firm, ensuring processes are efficient and resources are allocated appropriately.

Implement and refine office procedures and workflows to maximize productivity and maintain high-quality client service.

Manage the firm's case management system and ensure that all files and client data are organized and up-to-date.

Financial Oversight:

Manage trust account.

Oversee billing to ensure timely payments and accurate record-keeping.

Payment of invoices.

Client Relations:

Serve as a first point of contact for clients, addressing enquiries and concerns promptly and professionally.

Manage client intake processes and manage case assignments.

Ensure a high level of customer service and client satisfaction throughout the case lifecycle.

Team Leadership & Development:

Supervise and support a team of lawyers and law clerks.

Set performance goals and objectives for lawyers.

Conduct performance reviews with lawyers.

Ensure performance objectives are being met by lawyers.

Coordinate staff training and development to ensure compliance with legal standards and firm procedures.

Manage employee onboarding and offboarding

Oversee recruitment and termination processes

Foster a collaborative, positive, and efficient working environment for all staff members.

Compliance & Risk Management:

Ensure that the firm complies with all local, state, and federal regulations regarding criminal law practice.

Monitor and enforce compliance with ethical guidelines, and firm policies.

Reports To:

Principal

Required Qualifications:

Minimum of 2 years of experience in legal administration or practice management

Proven experience managing office operations, financials, and client relationships.

Excellent organisational, communication, and problem-solving skills.

Ability to manage multiple priorities and work under pressure in a fast-paced environment.

Strong leadership skills with the ability to motivate and manage a diverse team.

Previous experience with LEAP software is a bonus.

This position offers an exciting opportunity to play a key role in the continued success of a growing criminal law firm. We look forward to reviewing your application