Are you an experienced dental receptionist or practice manager ready to take the next step in a specialist environment where your skills, leadership, and patient care passion are truly valued?

About us:

Our client is a highly regarded specialist periodontist practice located in Penrith, committed to delivering outstanding patient care in periodontal treatments and dental implants with a personal touch. Our team is passionate, professional, and focused on creating a warm and welcoming environment for every patient. As they continue to grow, they are seeking an experienced Senior Receptionist/Practice Manager to join.

About the role:

This is a pivotal role combining high-level patient interaction with leadership of the administrative functions of the practice. You will be the first point of contact for our patients and a key support for our clinical team. If you thrive on responsibility, love working in a close-knit team, and are passionate about providing excellent patient service, we would love to hear from you.

Key Responsibilities:

Managing the daily reception and administrative operations

Greeting patients and managing appointment bookings efficiently and warmly

Overseeing patient flow and liaising between patients and clinicians

Handling financial transactions, health fund claims (HICAPS/Medipass), and end-of-day reconciliation

Supporting treatment plan discussions and managing patient enquiries

Ensuring compliance with privacy, infection control, and practice policies

Staff rostering, training, and performance support (as practice grows)

Assisting with marketing and patient engagement initiatives

Liaising with suppliers and external service providers

Managing clinical records accurately

Liasing with clinicians and suppliers/service providers to ensure equipment, consumables, licences, maintenance and servicing is always up to date and sufficient

This is a permanent full-time position

Skills and Experience:

Minimum 2–3 years experience in a senior dental receptionist, practice manager, or equivalent front desk leadership role

Experience in a specialist dental or healthcare environment (highly regarded)

Exceptional communication and interpersonal skills with a patient-first attitude

Strong organisational, time management and multi-tasking skills

Sound knowledge of dental practice software (experience with Dental4Windows/Web, Ultimo, Dentally or similar an advantage)

Financial administration experience (EFTPOS, health funds, invoicing)

Ability to lead a team with positivity, professionalism, and accountability

High standards of personal presentation and confidentiality

A positive "can do" attitude

A desire to learn more and expand your own professional skill

An Australian citizen or Permanent resident

Why Join Us:

Specialist practice – build your career in a respected and growing healthcare field

Modern, well-equipped specialist practice

Supportive, collaborative and friendly team culture

Career development opportunities as the practice continues to expand

Convenient Penrith location close to public transport and parking

Attractive remuneration based on experience

Ongoing training and professional development

Attractive remuneration based on experience

If you’re ready to take your dental administration career to the next level and join a team where your experience and energy are truly valued, we would love to hear from you.

Please apply through SEEK with your current CV and cover letter.