Administrative Assistant (Property Rectification Project) – NSW Trustee and Guardian

Temporary full-time vacancy to 31 December 2025. 35 hours per week.

Location: Parramatta. Flexible and hybrid working options available.

Clerk Grade: 1/2. Base salary $73,522 p.a. to $79,931 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

About the role

As an Administration Support Officer, you will be the go-to person for handling administration service inquiries from customers and stakeholders, providing timely and effective information and referral services. Your role will include:

Serving as a point of contact: Handling administration service inquiries from customers and stakeholders to provide timely and effective information and referral services.

Demonstrating high performance: Adhering to NSW Trustee and Guardian's Customer Excellence Principles, values, and behaviours.

Performing various administrative support tasks: Including word processing, data entry, preparing correspondence and meeting documents, maintaining electronic and physical records, and supporting meetings and events.

Undertaking routine administrative tasks: Performing activities in accordance with relevant policies, practices, and standards.

Supporting projects and research: Assisting the Property Services and Property Rectification project team with their initiatives.

For more information about the position, view the role description.

About you

An application is encouraged if you:

Demonstrate strong communication skills: You are capable of collaborating with a diverse group of stakeholders.

Demonstrate excellent time management: You manage competing administrative priorities efficiently and can manage your time well.

Are a team player: You thrive in a collaborative setting and you are eager to contribute to the success of the team.

Technologically-savvy – You possess solid experience with the MS Office suite and quickly adapt to new technologies.

Show drive and motivation – You demonstrate a strong commitment to achieving work goals, adapt existing skills to new situations, and stay motivated even when tasks become difficult. You seek feedback from colleagues and stakeholders to continuously improve and apply new skills

Customer and task focussed - You tackle new tasks efficiently with a focus on providing a positive customer experience.

Sound like you? We would love to hear from you!

Essential requirements

Experience using MS Office and a willingness to learn new applications.

Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails

Ability to work from the Parramatta Office a minimum of three-days per week.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)

various leave options (recreation, parental, and flex leave of up to 24 days per year)

career development including study leave and acting opportunities

access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

complete the online application

submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability

answer the following targeted questions (maximum two pages):

Describe your experience providing administrative support in a professional environment. How did you manage competing priorities and ensure tasks were completed efficiently?

Can you provide an example of a time when you went above and beyond to ensure a customer received exceptional service? What steps did you take, and what was the outcome?

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Wednesday 7 May 2025.

For enquiries about the role, please contact Rana Khoreiche, Acting Manager, Property Rectification Project email [email protected]

For enquiries about the recruitment process, please contact Shelli Allen, Talent Advisor on [email protected].

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.