Job Description

Step Change is a strategy, creative and marketing execution agency, with over 15 years of experience, in every possible sector and category with more than 1,000 successful jobs under our belt! We’re Australia’s most recommended specialist strategy consultancy and have over one hundred 5-star google business reviews.

Salary AUD $70,000 - $90,000 + super

This is a Sydney based role. Only apply if you have full-time working rights within Australia.

https://youtu.be/XNjziSHnA_I?si=4qd_KlqSzW76tIe8

We're seeking a Client Success Executive to play a pivotal role in bridging the gap between our clients and our production team. You will capture and communicate project briefs between our strategy and execution teams, while overseeing the work of creative professionals and other team members.

Your key objective will be to guarantee projects align with client expectations, maintain timely delivery, and stay within budgetary limits. You will report directly to your Client Success Manager and support them with Client communications and interactions..

Duties and Responsibilities:

Assist Client Success Managers during weekly work-in-progress meetings and briefings.

Control quality by reviewing team's output in relation to client briefs.

Plan and coordinate the timely delivery of customer retention campaigns.

Contribute to the formulation of Client strategies and take responsibility for projects from inception to final implementation.

Set clear goals and directives for production teams.

Adhere to project timelines and budgets.

Collaborate with teams to create material, organise events, and offer guidance.

Capture Client feedback and coordinate the adjustment of outputs to suit

Nurture client relationships and serve as a point of contact and intermediary.

Skills and Qualifications:

2+ years experience in account management in agencies

Advanced problem resolution skills and communication abilities

Ability to anticipate customers’ needs and match them with the appropriate service

Ability to manage and support multiple projects and thrive under pressure

A creative mindset and ability to think outside of the box

Exceptional presentation skills

Incredible attention to detail

Proven skills or experience in sales can be helpful

Time-management, organisation and leadership skills

Strong communication and negotiation skills

Our company culture is important to us so any successful applicant will need to agree to our Ways of Being

Being Radically Honest

Being My Word

We before me

Being Unstoppable

Bringing a WOW!