Join us on our mission to end sex discrimination and empower grace and equality in every workplace.

At Grace Papers, we help Australia’s top employers embed equity and inclusion into the heart of their workplace strategy. As our Senior Client Success Manager, you won’t just manage clients, you’ll champion change. You’ll lead high-impact client partnerships, use data to drive decisions, and ensure seamless delivery of our award-winning coaching and digital programs. You’ll build trust with senior stakeholders and play a key role in embedding meaningful, long-term solutions that transform workplace culture.

We’re looking for someone with a strong commercial mindset who can partner strategically with enterprise clients, drive adoption of our digital platform and services, and identify opportunities for renewal and growth. Ideally, you have experience in enterprise client success, particularly within a SaaS or digital solution environment, and can guide clients toward measurable value and impact.

Who We Are

At Grace Papers, we’re more than just coaches, we’re changemakers on a mission to eliminate discrimination and unlock the power of equality and grace in every workplace. We deliver award-winning coaching, digital tools, and strategic consulting to help employers reduce discrimination, support working parents, and embed equity into every layer of their organisation.

Our clients include some of Australia’s leading employers, and our work has been recognised with a Human Rights Award for its social impact. We believe that when care and career are equally valued, workplaces thrive- and we’re here to make that vision a reality.

Join us in building a world where work works for everyone.

About the role

Reporting to the GM of CX and Operations, this hybrid role combines client engagement, adoption, renewals, and growth, ensuring that organisations embrace the value of Grace Papers’ solutions and embed them into long-term strategies.

Expect to be involved in:

Client Engagement & partnerships: Partner with enterprise clients and manage key client relationships by acting as a trusted advisor, creating engagement plans, and helping clients get the most value from Grace Papers’ solutions to support long-term success.

Seamless onboarding & adoption: Lead structured onboarding processes, collaborating with clients to embed Grace Papers’ platforms and programs into their broader initiatives.

Retention, renewal & growth: Drive client retention by showcasing value, identify upsell opportunities, and use data-driven results to highlight successes.

Client health & continuous improvement: Track engagement metrics and address risks early, refining tools and processes to ensure lasting impact.

Internal collaboration & Voice of the Client: Act as the client advocate within Grace Papers, providing feedback and data-driven insights with product, operations, and coaching teams to enhance services, guide strategy, and drive systemic change.

What you bring to the table

Client Success Expertise: Proven experience managing enterprise clients, complex accounts and change management, ideally within client success, account management, or consulting roles.

Strategic Thinking: Strong systems thinking capability with a consultative approach, able to align client goals with broader organisational strategies.

Stakeholder Engagement: Confident working with senior leaders and HR/DEI teams, with a deep understanding of people, culture, and change dynamics.

Commercial Acumen: Experience identifying growth opportunities and selling products or services into enterprise environments preferable.

System Confidence: Comfortable using CRM systems, reporting on engagement metrics, and interpreting insights.

Workplace Knowledge: Understanding of workplace health and safety principles and how they intersect with inclusive workplace practices.

Purpose-Driven Mindset: Aligned with Grace Papers’ mission, self-motivated, values-led, and results-oriented, committed to making a real impact.

Data-driven & consultative approach: Adept at leveraging data insights to guide client decision-making, mitigate risks, and proactively refine engagement strategies.

Values alignment: Passionate about Grace Papers’ mission to create a world where work works for everyone, where gender never limits potential, where leadership reflects the diversity of our communities, and where care and career are valued equally.

Highly regarded: Practical experience collaborating with or supporting HR and D&I teams to embed solutions into broader people strategies and foster inclusive workplace cultures.

Why You’ll Love Working with Us

Meaningful work – Help dismantle workplace discrimination and drive real social change

Learn from Experts – Gain insights from professionals with 15+ years’ experience and sharpen your skills with internal coaching.

Growth and impact – Shape the future of client success in a purpose-led business

Flexibility – Hybrid/remote role with a team that values care, balance, and well-being

Competitive salary – Attractive base plus bonuses, with future growth potential

How to Apply:

Apply via the Seek portal. For more information, please contact us at [email protected]