Role Title: Senior Coordinator - Building and Design Building Practitioners

Division Name: Licensing and Accreditation, Building Commission NSW

Grade: Clerk Grade 9/10

Salary Range: $125,693 - $138,510 pa. plus superannuation

Location: Parramatta and other locations in NSW

Term: Full Time Temporary up to 30 June 2026

Applications Close: Monday, 5th May 2025 [9:59am]

About the Building Commission NSW

• Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
• Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.
• Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

About the role

The Senior Coordinator leads and coordinates a team in the provision of quality customer services, including making very complex decisions in high volume licensing environment within Building Business and Workplace Safety. They conduct review of decisions, provide technical advice in relevant fields, and to achieve performance targets. They develop and maintain internal and external stakeholder networks, ensuring the effective coordination of information and timely responses.

Responsibility of the Role:

• Develop, document, implement and monitor business systems, procedures and methods, adapting processes and techniques, to facilitate efficient business operations and make recommendations to improve efficiency, cost management and service delivery.
• Provide specialist advice and support to customers and stakeholders including policies, procedures and business systems to contribute to the continual improvement of processes and system operation and the compliant operations of the business.
• Coordinate operational planning and resources to effectively meet service delivery standards.
• Contribute to the develop of, implement and integrate strategic and operational plans and report on progress and identify trends to enable the development of action plans and inform decision making.
• Develop, manage, monitor and evaluate business performance data, service level agreements and progress against key performance indicators (KPIs) to inform decision making and support optimal service delivery.
• Lead, manage and/or contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.
• Develop and maintain networks to ensure effective coordination of information and timely responses to meet business strategies and a positive customer experience.
• Develop, review and implement improved business procedures, develop assessment protocols, guidance and supporting material and facilitate technical advice and training to support professional development and capability building.

To be successful for the role:

• a strong focus on customer service, with the ability to be flexible and adapt to change, and experience in building a culture of continuous improvement.
• the capability to proactively identify issues and accurately capture them to support continuous improvement of process, system operation, and the complaint operation of the business.
• be able to develop and maintain specialist knowledge and skills to deliver a high-quality service.
• strong leadership skills in managing and/or contributing to continuous business and customer service improvements
• demonstrated experience in effectively interpreting and applying a wide range of legislation, and case law, and exceptional analytical and decision-making skills when determining matters of varying complexity.
• superior judgement and be accountable for decisions.
• superior written skills and attention to detail, with the ability to present information accurately and succinctly, using appropriate structure, and superior verbal communication skills with the ability to present information accurately and succinctly, when engaging with internal and external stakeholders.
• significant experience in managing competing priorities and working within very strict statutory timeframes, including the ability to respond to a broad range of complex and escalated matters.
• strong skills in managing and adapting to a wide range of computer applications/systems including roll out of new technology.

Learn more: Please review the Role Description. For enquiries regarding this role, please contact Chelsie Sines at [email protected].

What we need from you

An up-to-date CV (no more than 5 pages) and a Cover Letter (2 page maximum) outlining how your skills and experience are aligned to the focus capabilities of the role.

IMPORTANT!!! If you're thinking of applying, this information will help you to understand the process and how to get the best out of your resume and application: https://iworkfor.nsw.gov.au/applying-for-a-job

Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 5th May 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process