General Manager

Our client is a fast-growing, design-led jewellery brand with a passionate and loyal customer base. With a strong presence across eCommerce and retail, they are entering a new phase of growth and looking for a General Manager to lead the charge. This is a key leadership position where you’ll bring strategic planning, operational, and an empowering leadership style to a young, creative and evolving business.

What’s in it for you?

• Performance associated bonus
• Join a dynamic and creative brand that’s gaining traction both locally internationally.
• Partner closely with an inspiring founder to shape the next chapter of growth
• Lead a passionate and ambitious team, bringing structure and strategy to support scale
• Take ownership of both the day-to-day operations and longer-term vision
• Make your mark in a role that offers autonomy, influence, and visible impact

Your Role Reporting to the Founder, this role is all about turning vision into action. You’ll take full responsibility for business performance, lead cross-functional teams, and implement scalable systems and strategies across all departments. You’ll work across retail, eCommerce, marketing, finance, people, and logistics—bringing a commercial mindset and strong leadership presence to everything you do.
You’ll also act as a sounding board and strategic partner to the Founder, ensuring the business stays customer-focused, commercially viable, and operationally sound as it grows both domestically and internationally.

You Will Be

• Planning strategy across retail and online channels
• Creating and implementing SOPs to improve consistency and efficiency across departments
• Mentoring and coaching team leaders
• Overseeing key functions like finance, marketing, inventory, customer service, and people operations
• Supporting the development and execution of strategic initiatives, including international expansion
• Managing supplier relationships, contracts, lease negotiations, and operational planning
• Introducing systems, tools, and processes to support scale and long-term sustainability
• Helping to build a high-performing, values-led culture

You bring:

• Experience in a GM, or Head of Operations role in a growing product-based business (fashion, retail, beauty, lifestyle, or similar)
• Strong commercial acumen, comfortable owning budgets, P&Ls, and revenue strategies
• A hands on, solutions focused approach with experience across eComm, retail, and operations
• High EQ and a leadership style that’s empowering, direct, and people-first
• Confidence in systems and process improvement (Shopify, ClickUp, inventory systems, etc.)
• A strong cultural impact

If this sounds like the role for you, pelase contact Caitlin - [email protected] // 02 8320 0683