Join Our Team at Hotham Operations Pty Ltd!

Looking for an exciting opportunity to manage operations in one of Australia’s premier alpine destinations? Join us at Hotham Operations Pty Ltd and become a key player in ensuring smooth office management while embracing the unique challenges of working in a stunning snow-covered environment!

About the Role

As the Office Manager, you will be at the heart of our operations, ensuring efficient administration while supporting guest services and operational needs. Reporting directly to the General Manager, you will coordinate office functions, facilitate seamless communication, and maintain high standards of office presentation.

Your role also involves managing oversnow activities, snow clearing requirements, and addressing the challenges unique to alpine operations. Your efforts will directly enhance the guest experience and maintain the quality of our accommodations.

Key Responsibilities:

Office Administration & Coordination:

Oversee daily office operations, including managing front-of-house services and guest interactions.

Maintain accurate records of guest bookings, financial transactions, and office documentation.

Develop and uphold consistent office procedures while maintaining a clean, welcoming environment.

Manage office and operational supplies and inventory, ensuring operational needs are met.

Alpine Operations Management:

Plan and manage oversnow activities, including guest and staff transport.

Coordinate snow clearing to ensure safe, accessible paths and areas around the property.

Maintain property safety and presentation, addressing seasonal challenges as needed.

Team Support & Collaboration:

Assist in onboarding and training front-of-house staff, with a focus on alpine-specific protocols.

Facilitate communication between office, housekeeping, and maintenance teams.

Prepare rosters and coordinate shifts, considering weather-related adjustments.

Housekeeping & Maintenance Coordination:

Coordinate housekeeping teams to ensure timely cleaning and presentation.

Monitor property maintenance and conduct regular inspections.

Liaise with maintenance staff to address issues related to snow and property upkeep.

Guest Experience & Front Desk Management:

Oversee reception, ensuring positive and professional guest interactions.

Handle guest inquiries, complaints, and requests promptly.

Maintain high standards of guest service and ensure the front desk is organised and welcoming.

Owner Engagement:

Build and maintain positive relationships with property owners.

Assist with performance updates and discussions on property improvements.

Financial & Reporting Assistance:

Maintain accurate financial records, including invoicing, payments, and budget tracking.

Monitor expenses and support cost management.

Compliance & Health & Safety:

Ensure adherence to workplace health and safety regulations specific to the alpine environment.

Maintain training and compliance records related to safety and equipment use.

Communication & Problem Resolution:

Address guest and staff issues proactively, using effective conflict resolution skills.

Escalate complex matters to the General Manager efficiently.

About You:

Proven experience in office management or administration, ideally within an alpine, snowfield, or accommodation setting.

Strong organizational and multitasking skills with keen attention to detail.

Excellent communication and interpersonal skills.

Proficient in office management software, reservation systems, and the MS Office suite.

Effective problem-solving abilities with a practical and customer-focused approach.

Team-oriented with the ability to work collaboratively across various departments.

Financial acumen, including basic invoicing and record-keeping skills.

Commitment to maintaining a professional presentation and fostering a positive guest experience.

Why Join Us?

At Hotham Operations Pty Ltd, we foster a positive and collaborative work environment within the stunning alpine region. Working at Mt Hotham means being part of a vibrant mountain community, surrounded by breathtaking views and exciting winter sports opportunities.

Perks Include:

Accommodation assistance to help you settle into the alpine lifestyle.

Working in a premier snow destination with access to community events and activities.

Being part of a close-knit team passionate about hospitality and mountain living.

Opportunities for professional growth within a dynamic, high-altitude environment.

How to Apply:

Please send your resume and a brief cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.

Hotham Operations is an equal opportunity employer. We encourage candidates from all backgrounds to apply.