About Us:

Australian Urology Associates (AUA) is a leading urology practice centrally located in Malvern. We deliver high-quality, comprehensive medical care and are committed to the best practice principles, up-to-date knowledge, and a personalised approach to each individual's health and wellbeing needs. Our esteemed surgeons sub-specialise in a wide range of urological conditions and are supported by a dedicated team of nursing, administrative, and research staff.

The Opportunity:

We currently have an excellent opportunity for a skilled administrator to join our team. As a Medical Secretary, you will provide administrative support to our urologists, while working within the larger team to deliver the highest level of customer service and patient care. Your days will be busy and varied, requiring flexibility, strong organisational skills, and effective time management. Working across the practice with the guidance and support of our PAs, this role provides an excellent opportunity to learn all aspects of a private specialist practice and the potential to progress to a PA role.

This is a full-time position offered as a 4 day week (8:00am – 6:00pm) or 9 day fortnight (8:30am – 5:30pm). Part-time hours (2 days) will also be considered for the right candidate.

Responsibilities include:

• Extensive diary management and electronic records management
• Liaising with patients to coordinate their care
• Providing exceptional customer service to patients, referring doctors and other stakeholders
• Detailed preparation and running of consulting
• Procedure bookings/coordination of theatre lists
• Liaising with hospitals and other health services
• Inpatient billings via Eclipse
• Medicare and DVA claims
• Patient recalls
• Debtor follow-up
• General office duties

Experience and Skills:

• Experience as a receptionist, secretary, or administrator in a medical practice or similar setting.
• Excellent customer service skills with a genuine desire to assist patients.
• Strong computer literacy, with Genie experience considered an advantage.
• High level of accuracy and attention to detail.
• Exceptional time management and organisation skills.
• Strong written and verbal communication skills.
• Professional demeanour and the ability to maintain a high level of confidentiality and discretion.

What We Offer:

• Immediate start available with comprehensive orientation & training.
• Join a supportive team and positive work environment.
• Competitive salary based on experience.
• Free parking onsite and uniform provided.
• Full time hours with the option of a 4-day week or a 9-day fortnight.
• Genuine development opportunities for career growth.

How to Apply:

If you are looking for a rewarding role where your skills and dedication are valued, we encourage you to apply for this exciting opportunity. Applications should include a cover letter and current CV. For further information, please contact Phoebe Walker, Executive Manager, for a confidential discussion on (03) 8506 3600.

Please note that only shortlisted candidates will be contacted.