Position Overview

We are seeking a highly organised and proactive Practice Manager to oversee the daily operations of our specialist Orthopaedic practice. The ideal candidate will have strong leadership skills, excellent communication abilities, and a keen understanding of medical office administration, as well as experience with health fund/surgical billing and patient accounts management.

Our ideal candidate is a dynamic and positive leader with small business knowledge, who is well versed in the practice management landscape and who can unite and lead a small team.

This is a key role to ensure smooth office operations and an exceptional patient experience.

Working Relationships

• Administration staff
• Surgeons
• Personal Assistants to Surgeons
• Practice Nurses
• Patients

About the Role

As our Practice Manager, you will be responsible for the day-to-day operations of the clinic, overseeing administrative staff, implementing efficient systems and ensuring our patients receive the highest standard of care. You will work closely with our clinical team to foster a supportive and professional environment.

Key Responsibilities

• Oversee clinic operations, ensuring efficiency and excellence in service delivery
• Manage and support administrative and clinical teams
• Develop and implement policies, procedures, and compliance standards
• Processing of Surgical Billing and Patient Accounts
• Office Bookkeeping /maintenance / day end procedures
• Maintain and improve patient experience, ensuring a compassionate and efficient service
• Coordinate staff recruitment, onboarding, and professional development
• Ensure compliance with healthcare regulations and industry best practices
• Work collaboratively with the leadership team to drive continuous improvement
• Business development, event coordination and educational sessions with external providers

About You

We’re looking for an experienced and motivated leader with:

✅ Previous experience in healthcare Practice Management (Orthopaedic/Surgical experience desirable)

✅ Strong leadership, organisational, and problem-solving skills, with experience in overseeing a team

✅ A patient-focused approach with excellent communication and interpersonal abilities

✅ Experience with practice management software (experience with Gentu is a bonus!)

✅ Experience/insight to Surgical billing/accounts and an understanding of ECLIPSE/Medicare processing

✅ Knowledge of healthcare regulations and compliance requirements
✅ Ability to manage budgets, financial reporting, and operational efficiencies

Why Join Us?

✨ Opportunity to lead a highly respected and growing Orthopaedic practice

✨ A supportive and professional work environment
✨ Competitive salary

The role is for 4 days per week

If you are passionate about healthcare management and want to make a difference in the lives of those navigating surgical treatment, we’d love to hear from you!