Customer Service & Trade Counter Assistant – Queanbeyan

• Are you passionate about great Customer Service and love engaging with people face-to-face?
• Do you want a role where no two days are the same, and you get to build strong relationships with customers while working in a dynamic, fast-paced environment?
• We have an exciting opportunity for a Customer Service & Trade Counter Assistant to join our team in Queanbeyan. If you’re a problem solver, self-motivated, and thrive in a hands-on role, this could be the perfect fit for you!
• Location: Queanbeyan
• Monday to Friday - Permanent Job - 7.00am Start

What’s in it for you?

✅ Competitive salary $70,000 - $80,000 (based on experience)
✅ A fun, energetic, and supportive team
✅ The opportunity to develop strong client relationships and grow within the company
✅ Ongoing training & professional development
✅ A chance to make an impact in the workplace safety industry

What You’ll Be Doing

• Providing outstanding customer service at the trade counter, ensuring a friendly and professional experience.
• Managing the end-to-end counter service process, from order taking to fulfilment.
• Handling customer inquiries and quotes, either actioning them directly or coordinating with the team for a quick response.
• Building strong, long-term customer relationships by understanding their needs and offering the best solutions.
• Proactively identifying upsell and cross-sell opportunities to grow sales.
• Collaborating with the team to drive branch success, contributing ideas and actively working towards business goals.
• Handling quotations, proposals, and pricing, ensuring accuracy and timely follow-ups.
• Resolving customer complaints and issues professionally and efficiently.

What We’re Looking For

• A people-person with strong communication skills who enjoys face-to-face interactions.
• A proactive and self-motivated individual who takes ownership of their role.
• Previous experience in a trade counter, sales, customer service, or a related industry (ideal but not essential).
• An organised and detail-oriented professional who thrives in a fast-paced environment.
• A problem solver with a positive, can-do attitude.
• Competency in Microsoft Office Suite.
• A valid driver’s license.

Why You’ll Love This Role

• Be part of a company that values knowledge, integrity, and performance.
• Enjoy a flat management structure—your voice is heard, and your ideas matter.
• Work in a supportive, family-oriented environment with genuine career progression opportunities.
• Participate in a quarterly incentive scheme that rewards your hard work and dedication.

If you’re looking for a hands-on role where you can build strong relationships, grow your skills, and be part of a company that truly values its people—this is the job for you!

How to Apply – Call Me! 📞

This role requires excellent communication skills, and I want to hear from you!
💥 Don’t just apply – STAND OUT FROM THE CROWD by calling me directly!

Jo Collier – Available EVERY DAY (incl. weekends) from 7:30 AM to 7:30 PM
📞 P: 0412 754 597
E: [email protected]

Don’t miss out on this fantastic opportunity – call now!