About the business

Southland Supply Group is a family owned Safety & Industrial Supply Company, with branches in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Wagga.

The company is founded on a solid bases of core values, which include Knowledge, Performance, Honesty and Integrity.

We base our supply package on the following key strengths:

• Customer Focused Service
• Large Stock Holdings
• Express Delivery Systems
• Dedicated After Sales Support
• Constant Research And Development
• A Proven Performance Record
• Competitive Pricing
• The Perfect Balance; between big company value and small company service.

A fantastic opportunity has become available for an ambitious and highly motivated person to join our Wagga team as a Customer Service/Trade Counter assistant.

About the role

Reporting to the Wagga Branch Manager, you will be responsible for managing the trade counter, including actively dealing with clients and managing accounts.

Responsibilities

• Serve at the trade counter, in a prompt, professional and friendly manner.
• Take responsibility for the entire counter service process, from order taking to picking orders.
• Taking customer enquiries that require quotes, and either actioning, or coordinating with the branch manager to get a quote done promptly.
• Develop strong relationships with customers.
• Make the required amount of phone calls and other contact with customers to ensure enquires are answered promptly and professionally.
• Ensure service quality is maintained for customers in all areas.
• Actively engage in seeking out new business from both existing and new customers by always looking for cross sell and up sell opportunities.
• Working closely with other team members in the branch to achieve branch budget
• Constantly look to grow counter sales through engaging new clients, and increasing share of wallet on existing business.
• Take responsibility for quotations, proposals and receiving orders where needed.
• Ensuring all quotes and customer complaints are followed through to successful resolution.
• Approving and setting contract pricing for customers in conjunction with the Branch Manager.
• Ensure service quality is maintained for customers.
• Continually looking to learn and develop.

Things we are looking for

• An organised person who is able to manage themselves and their time well
• An enthusiastic and self-motivated person who won't require micro management
• Previous industry or job role experience would be ideal, but not essential
• An open mind and willingness to improve and learn
• Strong communication skills that enable you to effectively deal with different people from various levels within organisations.
• A problem solver with a positive "can do" attitude.
• Intermediate knowledge of MS office suite
• A current drivers license

Benefits and perks

• A salary package that is commensurate with your skills and experience
• Participation in quarterly incentive scheme
• A positive work environment where your contribution is recognised and valued
• Potential for advancement within the branch and the company
• Ongoing professional development and training
• Flat management structure, that allows for input into the direction of the branch

How to apply

Interested candidates are encouraged to click on the Apply button to submit their application.