Join Our Re-Energized Medical Practice Administrative Team!

We are a leading specialist medical practice that has recently undergone restructuring to improve how we serve our patients and support our incredible team of five top-tier surgeons and multidisciplinary clinicians. This is your chance to work in a state-of-the-art, purpose-built facility, become part of our revitalized and dynamic team, and make a real impact in an innovative, patient-centered environment!

This position is a busy and broad one but allows you to work alongside a professional team of doctors, allied health, nursing and medical administrators.

Key Responsibilities:

• Patient Interaction: Answer incoming calls, assist patients, and coordinate appointments, always providing a friendly and professional experience.
• Surgical Billing: Handle all aspects of surgical billing with precision, including Medicare and private health fund claims, ensuring accuracy and timeliness.
• Medical Records: Manage patient files with the utmost care and confidentiality, maintaining an organized and secure office environment.
• Collaboration: Communicate effectively with doctors, practice staff, and external partners (e.g., private hospitals, pathology labs, GPs) to ensure seamless patient care.
• Medicare & Health Fund Knowledge: Use your expertise in Medicare and private health fund billing to ensure our processes run smoothly.

What We’re Looking For:

• Prior Experience: Experience in a general or specialist medical practice is essential—ideally, you’ve worked in a similar medical reception/administration role.
• Genie Software: Experience with Genie software is highly regarded but not essential—training will be provided if needed.
• Detail-Oriented & Efficient: You’ll need to juggle multiple tasks, stay organized, and maintain a calm, professional demeanor under pressure while demonstrating a high level of attention to detail.
• Team Player: We’re looking for someone who loves collaborating with others and contributing to a positive, supportive team culture. Strong interpersonal skills are a must.
• Patient-Centered Approach: Above all, you must be passionate about delivering outstanding patient service with care and empathy.

Why This Role is Exciting:

• Team Transformation: Join a team that has recently gone through restructuring, bringing fresh energy and new opportunities for growth and improvement.
  • Collaborative Environment: Work closely with an experienced, multidisciplinary team in a supportive, dynamic setting where your contributions truly matter.
  • Career Development: We are committed to your growth and development, offering ongoing learning opportunities to help you expand your skills.
  • Make a Real Impact: This is more than just an administrative role—you’ll be a key player in ensuring our patients receive the best care possible while also streamlining our practice’s operations for maximum efficiency.

To Apply:
Please send your resume and a cover letter highlighting your relevant experience and what excites you about this opportunity to our Practice Manager Kristy Seysener. Email - [email protected]