About Us:

Centre for Women's Ultrasound is a leading provider of specialized pregnancy and gynecology services including specialist consultations, ultrasound and diagnostic tests, offering premium care and expertise. Currently located at Westmead and Norwest Private Hospital, Bella Vista, our team lead by A/Prof. Indika Alahakoon offers care in a professional and supportive environment.

Our dedicated team and state-of-the-art facilities equipped with the latest ultrasound technology allow us to deliver high-quality imaging and total healthcare solutions for women and healthcare professionals. We pride ourselves on offering a seamless patient experience and are seeking friendly, professional receptionists to be the first point of contact for our patients. Our services are expanding to a new centre at Westmead and we are looking to recruit two medical receptionist positions to support our growing practice.

Job Review:

As the receptionist, you will play a critical role in ensuring our patients feel welcomed, informed, and supported from the moment they walk through our doors. You will handle the administrative duties for our practice, liaising with patients, medical professionals, and our team of sonographers, midwives, and specialists. Your excellent communication skills, organizational ability, and attention to detail will ensure the smooth operation of daily appointments and patient care.

Two positions are available for candidates with front desk medical reception experience to join the organisation as full-time-five days a week or part-time at least 3 days a week.

The location is across the two practices and mostly at Westmead, and suits candidates who have friendly communication skills and would like to develop their career within our organisation.

Key Responsibilities:

• Greet and welcome patients in a warm, professional manner.
• Manage phone inquiries and appointment bookings efficiently.
• Maintain and update patient records with accuracy and confidentiality.
• Provide patients with essential information about their appointments and procedures.
• Liaise with medical and administrative staff to ensure seamless coordination of appointments.
• Process payments and manage billing, ensuring adherence to clinic policies.
• Assist with general office tasks, including scanning, filing, and correspondence.
• Uphold the practice’s high standards of customer service and patient care at all times.
• Contribute to the social media advertising campaigns of the organisation

To be successful in this role, you will need to possess:

* Previous experience: Prior experience in a medical reception or healthcare environment is essential.

* Experience in reception duties with a radiology practice would be highly beneficial for the role.

* Communication: Exceptional verbal and written communication skills.

*Organizational Skills: Ability to multitask and handle multiple patient inquiries and appointments simultaneously.

*Technology: Proficiency in medical management software (Genie or similar), Microsoft Office Suite and Outlook.

*Customer Service: Strong interpersonal skills, with a patient-centered approach.

*Confidentiality: Commitment to maintaining patient privacy and confidentiality in line with healthcare regulations.

*Professionalism: Friendly, empathetic, and professional demeanor, especially under pressure.Dedicated and enthusiastic approach to providing service in the health care industry.

* Positive 'can do' attitude

* Attention to detail, reliability, and ability to complete tasks in a timely manner.

* Strong work ethic, with a friendly, empathetic and professional demeanor.

*Possible weekend work is available.

Preferable criteria would include:

* Experience with Genie/Gentu practice software

* Flexibility to working between our 2 locations of Bella Vista and Westmead.

*Experience in social media and digital marketing

What we offer:

*A collaborative and supportive work environment.

*Opportunities for professional development and growth within an expanding women's health practice.

*The chance to make a meaningful difference in the lives of women through quality healthcare.

How to Apply:
If you are a highly organized individual with a passion for patient care, we would love to hear from you. Please send your resume, a cover letter outlining your experience, why you want this role and why you would be a great fit for our team to [email protected].

Please review our websites www.cfwu.com.au and www.indika-alahakoon.com.au for information regarding our services prior to application to ensure you are suited for the advertised position.

Only successful applications will be contacted.

Application deadline 28th February 2025